Patient Coordinator/Front Office Coordinator, Penn Dental Family Practice

University of Pennsylvania

7d • $19 - $25 • Onsite

About The Position

Penn Dental Medicine’s Family Practice (PDFP) is seeking a patient coordinator to broaden their skill sets and gain valuable experience in the art and science of the dental field. As a member of the PDFP family, individuals are provided the opportunity to work alongside a diverse team whose mission is to provide quality dental care which exceeds patient expectations. Penn Dental Family Practice is comprised of over 35 doctors, 18 dental hygienists, 26 dental assistants, 18 staff AND GROWING! Together, the team works collaboratively to provide multi-specialty care utilizing leading techniques in patient care.

Requirements

• A High School Diploma or GED and 2 years to 3 years of experience or equivalent combination of education and experience is required.
• Proficiency with Axium strongly preferred.
• Excellent interpersonal skills; ability to interact with all levels as well as a diverse population; excellent organizational and detail oriented skills
• Computer proficiency required
• Previous experience working in healthcare environment strongly preferred.

Nice To Haves

• Be ready to have a voice on a highly collaborative team
• Stay thirsty and always seek to learn and improve upon patient service and clinical practice
• SMILE…because WE make people smile!
• POSITIVE ENERGY AND ENTHUSIASM, with a strong commitment to exceeding patient and team expectations
• FLEXIBILITY AND OPENNESS to work as a team in a variety of roles, assignments and duties
• TEAM PLAYER a strong desire to be an active, long-term participant in the growth and success of the practice
• ABILITY TO ADAPT AND LEARN QUICKLY, make an immediate, sustainable impact, and provide value-added service to patients and team
• STRONG COMMUNICATION AND INTERPERSONAL SKILLS, displaying the ability to connect and build relationships with team members/peers and patients
• CONFIDENCE IN PROFESSIONAL APTITUDE and ability to effectively convey skills, knowledge and qualifications to patients

Responsibilities

• Professionally greet & assist patients by scheduling appointments, providing explanation and translating information concerning dental clinic, charges, policies, & procedures.
• Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected.
• Educate and motivate patients by giving oral hygiene and plaque control instructions, presents and explains treatment plants to patients, demonstrates effective communication to bridge the gap between a pending treatment plan and a completed treatment plan, provides postoperative instructions and schedules and schedules subsequent visits.
• Accurately gather patient demographics, insurance and/or financial information to establish patient's account, financial & billing data.
• Handle all insurance verification as well as pre- and post-appointment activity.
• Verify & maintain the accuracy of patient records including demographics, insurance, financial & guarantor data.
• Provide coverage and support as needed for the practice.
• Checking in/checking out, patient registration, appointment scheduling, and referrals/pre-authorizations.
• Review appointment book for accuracy & completion of dental procedures including appointment book controls for maintaining productive & efficient patient flow.
• Respond to routine treatment & billing questions.
• Reconcile daily cash receipts.
• Collect co-pays and explain PDFP polices regarding co-pays required at the time of service.
• Accurately create schedules with the faculty practices meeting targeted daily goals.
• Maintain patient confidence and protects operations by keeping information confidential.
• Protect patients and employees by adhering to infection-control policies and protocols.
• Conserves dental resources by using equipment and supplies as needed to accomplish job results; monitors inventory; maintains proper usage and operations of equipment.
• Contribute to team effort by accomplishing and supporting as assigned.

Benefits

• excellent healthcare
• tuition benefits for employees and their families
• generous retirement benefits
• a wide variety of professional development opportunities
• supportive work and family benefits
• a wealth of health and wellness programs and resources
• Health, Life, and Flexible Spending Accounts
• comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits
• flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars
• exceptional tuition benefits
• generous retirement plans
• substantial amount of time away from work
• Long-Term Care Insurance
• Wellness and Work-life Resources
• Professional and Personal Development
• access to a wide range of University resources as well as cultural and recreational activities
• Discounts and Special Services
• Flexible Work Hours
• Penn Home Ownership Services
• Adoption Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED