Patient Coordinator 1-Orthoptics-New York Eye and Ear Infirmary of Mount Sinai-Full Time, Days, Possible Weekends

Mount Sinai Health System•New York, NY

1d•Onsite

About The Position

The Patient Coordinator 1-Orthoptics at the New York Eye and Ear Infirmary of Mount Sinai is responsible for greeting and establishing the first point of contact with patients. This role involves confirming and updating patient demographics, verifying insurance to ensure appropriate coverage for the physician, and managing patient flow within the practice. The coordinator also handles various administrative tasks related to patient visits, insurance, and record keeping.

Requirements

High school diploma or equivalent required.

Responsibilities

Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
Assure that physician accepts insurance that patients present with.
If not already done prior to visit, verify insurance prior to patient’s arrival or at minimum at time of arrival before visit.
Communicate with appropriate staff regarding patient’s arrival, and ensure that patient’s medical record is available for physician.
Process/update HIPAA-related paperwork and other institutional forms as necessary.
Collect or retrieve referrals or insurance authorizations as required.
Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.
May schedule patient for follow-up appointment as needed.
Provide patient with guidelines for requesting medical records, if necessary.
May perform simple charge entry tasks or enter payments collected from patients and prepare Cashier’s deposit.
Answer phones for practice and schedule appointments
Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
May initiate reminder phones calls for next day appointments.