Patient Contact Center Associate
Womencare Inc.•St. Albans, WV
About The Position
FamilyCare Health Centers is looking for an Associate for our Patient Contact Center. This role is responsible for handling a large amount of calls in a timely manner with a focus on excellent customer service.
Requirements
- High school graduate or equivalent.
- A pleasant voice.
- Must have the ability to operate computer systems.
- Must be friendly and personable.
- Excellent customer services skills required.
- Excellent verbal and written communication skills and effective interpersonal communication skills.
Nice To Haves
- Conflict resolution skills preferred.
- Computer experience preferred.
- Working knowledge of medical terminology preferred.
- Health care experience preferred.
Responsibilities
- Achieve desired customer service levels.
- Obtain accurate information when scheduling, including patient demographics, insurance and purpose of visit.
- Obtain complete and accurate information when taking phone messages/patient cases.
- Follow standardized schedule templates.
- Manage large amounts of calls in a timely and effective manner.
- Routing calls appropriately.
- Schedule appointments, including entering and updating patient data in the computer system and informing patient of any preparations needed for the visit.
- Providing excellent customer service.
- Researching customer problems.
- Identifying customer needs while providing the right solutions to customers.
- Doing appointment reminder calls the day before for any patient that have not confirmed their appointment.
- Other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
