Patient Consult Coordinator

Oral Surgery Partners•Wichita, KS

11h•Onsite

About The Position

The Phone Consult Coordinator plays a crucial role in an oral surgery practice by managing all incoming and outgoing phone consultations. This role involves coordinating communication between patients and the surgical team, scheduling consultations, and ensuring a seamless patient experience from initial contact to treatment planning.

Requirements

High school diploma or equivalency, required.
Minimum of 1-2 years of experience in a medical office, preferably in a dental or oral surgery setting.
Familiarity with healthcare insurance policies, procedures, and regulations.
Knowledge of relevant regulations and compliance requirements in healthcare.
Approachable, professional demeanor
Strong communication and interpersonal skills.
Detail-oriented and thorough in task execution.
Excellent organizational and multitasking abilities.
Proficiency in using electronic health records (EHR) and scheduling software.
Knowledge of medical terminology and healthcare practices.
Ability to work in a fast-paced environment and handle stressful situations with professionalism.
Empathetic and patient-focused approach to care coordination.
Independent decision-making skills and utilization of sound judgement.

Nice To Haves

Additional coursework or certification in medical administration is a plus.

Responsibilities

Answer incoming calls and respond to patient inquiries regarding oral surgery services, procedures, and policies.
Provide clear and accurate information to patients about consultation processes, preparation, and follow-up.
Schedule and coordinate initial consultations between patients and oral surgeons.
Manage and optimize the surgeon’s calendar to ensure timely and efficient scheduling of consultations and procedures.
Record detailed notes from patient interactions and consultations in the practice’s electronic health record (EHR) system.
Follow up with patients’ post-consultation to answer additional questions and assist with next steps, including scheduling surgical appointments.
Educate patients on the importance of pre-consultation preparations and required documentation.
Provide information about financial aspects, including insurance coverage and payment options.
Work closely with the surgical team, including oral surgeons and surgical assistants, to ensure that all patient needs are met.
Collaborate with the administrative team to maintain an organized workflow and address any issues that arise.
Work closely with referring dentists, billing departments, and insurance companies.
Coordinate with other departments to streamline insurance processes and improve efficiency.
Participate in team meetings and contribute to process improvement initiatives.