Patient Connect Rep - Access Center - Midtown - Midshift - Weekdays
Deaconess Health System•Evansville, IN
•Onsite
About The Position
Join our Access Center team and play a critical role in connecting patients, providers, and services with efficiency, accuracy, and compassion. This is more than a call center role; it's an opportunity to be a trusted resource and operational backbone within a dynamic healthcare environment.
Requirements
- High School Diploma or GED preferred
- Business or customer service background preferred
- Previous call center or customer service experience preferred
Responsibilities
- Maintain exceptional performance in handling non-clinical calls with precision and professionalism
- Serve as a knowledgeable resource and role model for team members
- Monitor key Access Center processes across scheduling, physician referrals, class registrations, and more
- Help direct workflow and communicate operational challenges to leadership
- Act as the go-to expert for system functionality and troubleshooting
- Collaborate with Information Services and vendors to resolve technical issues
- Maintain expertise in Access Center systems and downtime procedure
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
