Patient Concierge

Savas Management Center LLC • Indio, CA

14h • Onsite

About The Position

Lifekind Health is looking for a full-time Patient Concierge in our Indio clinic to provide stellar customer service and uphold the company’s vision and value. Our mission is to bring care that’s whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription. At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, and dietitians work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at www.Lifekindhealth.com.

Requirements

• High school graduate or equivalent
• Medical Assistant diploma or certificate required
• Excellent customer service skills
• Strong proficiency in medical terminology
• Strong computer skills, including Word, Excel, and PowerPoint
• Proficient use of fax and scanning machines
• CPR/BLS certification required

Responsibilities

• Warmly welcome patient at time of check-in.
• Check-in all patients in EHR & obtain vitals (COVID screening, blood pressure, temperature, height, weight, and pain levels)
• Update patient information (address, phone number)
• Keep patients updated on their wait time
• Answer all calls throughout the day in a professional manner and direct calls to the appropriate staff member
• Place calls to pharmacies to update or cancel patient Rx
• Prepare lobby area and set up for treatments for the day
• Enrollment of new patients – thoroughly explaining the program treatments and attendance requirements. (Offer transportation, check insurance eligibility, capture photo, add patient to profile, enter demographics)
• Ensure patients always have a once-a-month medical check-up and scheduling evaluation for research, HBA1C and UDS collection
• Print CURES reports prior to appointment for phase 1 day and medical day
• Input patient insurance authorizations into Electronic Health Record (EHR)
• Maintain safe and clean working environment by complying with procedures, rules, and regulations
• Protect patients and employees by adhering to infection-control policies and HIPAA protocols

Benefits

• Comprehensive Benefits: medical, dental, vision insurance options for you and your family
• Medical – Choice between three Cigna PPO plans (company pays 90% for employees and 50% for dependents!)
• Dental offered through Principal Life Insurance Company
• Vision offered through Principal and VSP Vision Care
• Flexible Spending Accounts (FSA) and Dependent Care Flexible Spending Accounts (DCSA)
• Company paid life insurance, short-term and long-term disability with medical enrollment
• Employee Life, Spouse Life and Dependent Life
• 401(k) Retirement Savings Plan
• Generous PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED