Part Time Patient Concierge

Cardinal Health•New Iberia, LA

2d•Onsite

About The Position

Cardinal Health Practice Operations Management oversees the business and administrative operations of a medical practice. The Patient Concierge is the first point of contact for patients and family members at OncoLogics. This position is responsible for greeting patients, confirming demographic and insurance information, answering phones, provider scheduling, as well as other duties as assigned. Customer service skills and attention to detail are important to this role's success. This position will work primarily on Tuesdays and Thursdays from 8am-4/5pm, depending on need. There is the opportunity for this person to pick up additional hours during the week, as needed. They may be asked to cover patient concierge duties at OncoLogics' other location in Lafayette.

Requirements

Ability to work a flexible schedule as necessary.
Ability to type 40 wpm.
High School Diploma or equivalent

Nice To Haves

Knowledge of medical terminology, preferred
One year of medical office experience, preferred
Experience accessing and updating an EMR system, preferred

Responsibilities

Greet patients and families.
Answer center telephones, distribute faxes, and prepare customer files.
Schedule patient appointments.
Receive and correctly record receipts of patient payments.
Enter, verify and update patient demographic and insurance information.
Obtain insurance verifications (VOB), pre-authorizations and pre-determinations.
Process requests for records from outside sources.
Scan data into document imaging software.
Regular attendance and punctuality.
Contributes to team effort by accomplishing related results as needed.
Ensures that all processing and reporting deadlines are consistently achieved.
Perform any other functions as required by management.