Patient Concierge
About The Position
Look Lab Med Spa is a rapidly growing, multi-state med spa seeking a high-performing Patient Concierge who is equal parts hospitality expert, sales professional, and operational powerhouse. This is a revenue-driving, experience-defining position that directly impacts the success of the clinic. The Patient Concierge will be the first and last impression of Look Lab, responsible for ensuring every patient experience feels seamless, elevated, and intentional. This role requires someone who thrives in a fast-paced, high-expectation environment, loves both people and performance, is highly organized and detail-oriented, has strong communication skills and presence, is coachable but also a self-starter, and wants to grow into leadership or management over time. This role is not for someone looking for a slow-paced or purely administrative role, someone uncomfortable with sales or influencing decisions, or someone who needs constant direction or oversight.
Requirements
- Experience in luxury hospitality, sales, or customer service preferred
- Strong organizational and multitasking ability
- Comfortable with technology, scheduling systems, and social media
- Professional presence and communication skills
Nice To Haves
- Naturally influence patient decisions with confidence
- Consistently rebook patients before they leave
- Identify opportunities to introduce memberships and products
- Stay calm, polished, and proactive in a fast-paced environment
- Take ownership without needing to be managed
- Elevate the energy and professionalism of the entire clinic
Responsibilities
- Drive revenue through rebooking, memberships, and skincare recommendations
- Maximize provider schedules by ensuring patients are booked correctly and consistently
- Create a luxury, personalized experience from arrival to checkout
- Confidently guide patient decisions while maintaining warmth and professionalism
- Support clinic flow by anticipating needs, staying ahead, and keeping the day organized
- Follow up with patients and leads to maintain momentum and retention
- Capture content (photos/videos) that aligns with our brand aesthetic
- Operate with extreme attention to detail in scheduling, invoicing, and patient records
Benefits
- Medical, Dental & Vision insurance
- 401(k) retirement plan
- Exclusive employee pricing on aesthetic services and medical-grade skincare
- Professional development and ongoing training
- Career growth opportunities within a growing company
- Supportive, fast-paced team culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
