Patient Concierge (Luxury Aesthetics | High-Performance Role)
About The Position
Look Lab Med Spa is a rapidly growing, multi-state med spa with a vision to become a household name in aesthetics. In three years, they have expanded to 6 locations across 4 states and built a team of 50+ employees. The company is in a high-growth phase and seeks driven, high-performing individuals, promoting heavily from within to develop future leaders. Look Lab is known for delivering elevated, natural results and a luxury-level patient experience, operating with precision, intention, and a commitment to excellence. They are seeking a high-performing Patient Concierge who is a hospitality expert, sales professional, and operational powerhouse. This is a revenue-driving, experience-defining position that directly impacts the success of the clinic.
Requirements
- Thrives in a fast-paced, high-expectation environment
- Loves both people AND performance
- Is highly organized and detail-oriented
- Has strong communication skills and presence
- Is coachable, but also a self-starter
- Wants to grow into leadership or management over time
- Strong organizational and multitasking ability
- Comfortable with technology, scheduling systems, and social media
- Professional presence and communication skills
- Must be available evenings and weekends
Nice To Haves
- Experience in luxury hospitality, sales, or customer service preferred
Responsibilities
- Drive revenue through rebooking, memberships, and skincare recommendations
- Maximize provider schedules by ensuring patients are booked correctly and consistently
- Create a luxury, personalized experience from arrival to checkout
- Confidently guide patient decisions while maintaining warmth and professionalism
- Support clinic flow by anticipating needs, staying ahead, and keeping the day organized
- Follow up with patients and leads to maintain momentum and retention
- Capture content (photos/videos) that aligns with our brand aesthetic
- Operate with extreme attention to detail in scheduling, invoicing, and patient records
Benefits
- Competitive hourly pay + monthly performance bonuses
- Medical, Dental & Vision insurance
- 401(k) retirement plan
- Exclusive employee pricing on aesthetic services and medical-grade skincare
- Professional development and ongoing training
- Career growth opportunities within a growing company
- Supportive, fast-paced team culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
