Patient Concierge Part Time

Circles•New Brunswick, NJ

9h•Onsite

About The Position

You will provide prompt, courteous and customer-oriented services to patients and visitors. You will make recommendations and offer suggestions, as well as fulfill patient requests to satisfy their needs. This position requires exemplary hospitality skills, knowledge of the local area, and availability to work a flexible schedule including evenings and weekends, hours will vary. This is a Part-Time position, offering an hourly salary of $19.00 per hour.

Requirements

Manage and prioritize multiple tasks daily
Ability to meet/exceed Productivity and Quality standards
Excellent Written and Oral Communication Skills
Ability to adhere to schedule
Active Listening
Desire for Continuous Learning
Flexibility to adapt to changing tasks/priorities
2 years of customer service experience
HS Diploma required
Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment

Nice To Haves

prior front desk, concierge, or other hospitality experience preferred
Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding
Bachelor’s degree preferred

Responsibilities

Provide uncompromising service to hospital patients and their visitors by arranging personal and convenience services such as:
Visit patients via rounds and introducing our program information
Promote meaningful relationships through engaging and informed conversation with Patients and Visitors via face to face interaction, phone and email
Track accomplishments and challenges, constantly evaluating the service levels and reports to supervisor
Coordinate purchases from the gift shop and deliver items to the patients’ room
Order food from local restaurants for delivery
Order flowers and gifts
Provide driving directions and print maps
Research local hotel suggestions and make transportation arrangements
Eligible to become a Notary Public for the State of New Jersey
Enter all Patient and Visitor requests into a central database
Project an approachable and professional image at all times
Maintain a general understanding of events occurring on the property
Respond to patient and visitor requests in a professional, courteous and timely manner, without exception
Maintain a clean and organized working environment
Able to adapt to schedule changes as needed to ensure appropriate staffing of desk