Patient Concierge, Rheumatology

St. Luke’s University Health Network • Allentown, PA

8d • Onsite

About The Position

The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services. This position will be supporting the front desk of a MOB with three specialties, completing front desk tasks for all specialties, along with check-out duties. This position will also be supporting the other 3 Rheumatology locations as we only have one front desk patient concierge.

Requirements

• High School graduate or equivalent required
• Excellent communication, facilitation, and presentation skills
• Focused on compliance
• Demonstrates continuous growth
• Quality-driven
• Service-oriented
• Excels at time management
• Ability to communicate to patients concisely and clearly
• Ability to listen, express compassion and empathy, and communicate with a patient centric mindset

Nice To Haves

• Graduates of administrative training programs
• Minimum one year practice-based experience or in a similar healthcare setting preferred
• Customer Service experience preferred

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)
• Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
• Supports other practice-based team members by promptly addressing in-basket clerical pool messages
• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
• Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
• Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED