Patient Communications Specialist - South Zanesville - Full Time

Mvhc•Zanesville, OH

9d•Onsite

About The Position

MVHC is growing and has an immediate opportunity for a Patient Communications Specialist to join our Team! At MVHC, we believe it takes a team to help change the face of health care. MVHC serves as a critical healthcare resource to ensure that all members of our community have access to affordable and high-quality health care. Our staff is dedicated, constantly learning, and eager to make a difference in the lives of the thousands of patients we serve each year. We strive to hire those who embrace our mission and values and pride ourselves in developing a team of employees that you can call family. If you want to make a difference and are passionate about what you do, consider MVHC for future employment and a rewarding career! This role functions as a MVHC team member by effectively operating a multi-line telephone unit, receives and routes telephone calls and faxes and performs specified clerical duties to support the daily business activity of MVHC by performing the following duties according to regulatory and organizational requirements. Schedule appointments for new and existing patients for preventive or annual well check visits with physicians.

Requirements

High school diploma
Good written and verbal communication skills
Good computer skills; proficiency with office equipment, personal computers, and word processing
Ability to multi-task
Electronic Health Record knowledge
Strong Critical Thinking skills
Knowledge of general office procedures and practices
Must be able to operate a multi-line telephone
Must be able to read, write and understand English well
Must have skills and knowledge of software as designated by practice
Ability to deal with upset or disgruntle patients in order to deescalate the situation
Normal coordination and/or visual and aural attention in connection with the standard flow of work
Repetitive movements of the hands, wrists and fingers; good visual acuity (with or without correction)
Listening skills, sustained concentration, and efficiency under difficult situations are at times required to maintain patient flow

Responsibilities

Develops and maintains patient relationship by making patient feel at ease
Maintains strict patient confidentiality at all times
Schedule patients for appointments
Transfer patient calls to the Customer Service Call Survey
Answer routine questions or forward to appropriate service line
Promptly answers telephone calls in a professional, pleasant manner, connecting caller to appropriate staff members
Provides assistance to patients as needed
Communicates effectively with patient in an effort to gather necessary information
Maintains professional and relationship building etiquette when handling customers, third party payers, hospitals and other outside contracts
Follows rules and procedures for routine tasks
Handle difficult situations appropriately
Verify insurance information
Performs data entry
Remains pleasant, polite, and efficient while handling difficult situations
Accepts constructive feedback from supervisors and works to improve performance
Exhibits pride in the job and with Muskingum Valley Health Centers’ mission and values
Maintains the privacy of patient information and the security of all records
Determines needs of caller and responds accordingly and in an appropriate manner
Concentrates and works effectively despite distractions
Adheres to all MVHC’s policies and procedures fully cooperating with the MVHC Compliance Program
Performs other duties as assigned