Patient Communications Representative I

SEES MANAGEMENT LLC•Franklin, TN

7d•Onsite

About The Position

The Patient Communications Representative I for the Call Center will contribute to the fulfillment of all patient schedules. They play an important role in patient experience within the revenue cycle. They are a welcoming voice for all our patients and set the tone for patient care.

Requirements

High school diploma or equivalent required.
Positive attitude and a love for helping others!
Prior experience in a fast-paced medical office and in electronic health record preferred.

Nice To Haves

Understanding and anticipate the patient’s needs.
Proactively strives to exceed our patient’s expectations and provide ongoing education and communication.
Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership.
Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances.
Excellent Communication Skills – written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients.
Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.
Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
Participates as a team member and establishes strong working relationships with teammates and across the organization.
Receptive to new ideas and responds to changes with flexibility and optimism.
Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company.
Acknowledges own strengths and development needs and works to strengthen capabilities.
Help foster a positive workplace environment that encourages accountability, collaboration and transparency.
Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.
Pride in one’s work by asking questions when needed, providing feedback and completed job tasks in a timely manner.
Aligning job responsibilities and projects with the company’s goal and mission.
Pro-active measures in daily work that anticipates problems and develops solutions.
Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.
Confidence to express ideas and solutions during meetings or projects. Openness to other employee’s opinions and feedback.
Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities.
Offer solutions to problems rather than presenting issues.
Ask for constructive feedback regarding job performance.
Share responsibility for actively maintaining "workload items" for clinical and support buckets.

Responsibilities

Always positive and friendly with patients, co-workers and anyone who calls in.
Verifies patient information and confirms insurance information and referral status.
Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed.
Registers patients correctly in the computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance.
Answers general questions for patients following established guidelines.
Assists with answering and triaging incoming telephone calls and routing them according.
Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office.
Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide.
Answers questions regarding insurance billing and office financial policies.
Assists patients as needed.
Provides the highest level of customer service to all patients.
Assists in maintaining work area.
Ensures confidentiality of medical records and patient information in accordance with HIPAA.
Performs regular schedule optimization.