Patient Communication Specialist

Eventus WholeHealth Careers • Chapel Hill, NC

7d • Hybrid

About The Position

This role is responsible for handling a high volume of incoming calls, ensuring professional and courteous interactions. The specialist will verify and update patient information, enter accurate documentation into the electronic medical record, and provide information on services, insurance, and office policies. The position also involves triaging calls and messages to the correct departments or team members, along with other related duties as assigned.

Requirements

• High School Diploma or equivalent
• Minimum of one (1) year of experience in a medical office or healthcare call center
• Proficient in computer application skills, including EHR/EMR, and utilization of common office equipment
• Strong communication, customer service, and interpersonal skills
• Efficient at multi-tasking, and ability to remain calm under pressure.
• Knowledge of patient privacy regulations and ability to maintain confidential information

Responsibilities

• Respond appropriately to a high volume of incoming calls, remaining professional and courteous
• Verify and update patient information during each interaction; enter accurate documentation in the electronic medical record.
• Provide accurate information regarding services, insurance, office policies and procedures to clients/customers
• Triage calls and messages and route to the appropriate department or team member
• Other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED