Patient Communication Specialist
Park Dental•Minneapolis, MN
•Onsite
About The Position
The Patient Communication Specialist is responsible for supporting multiple practices with phone coverage and scheduling of appointments to provide service excellence to our patients. This role involves providing quality patient service through effective communication and personal attention, using appropriate communication strategies and taking the appropriate partners to resolve patient questions and issues. The specialist will receive inbound calls and respond to email requests from current and potential patients, and schedule patient appointments.
Requirements
- Minimum high school diploma
- Ability to type 30 words per minute
- Effective communicator and team player
- Computer skills
Nice To Haves
- Customer service experience
- Call center experience
Responsibilities
- Provide quality patient service through effective communication and personal attention, using appropriate communication strategies and taking the appropriate partners to resolve patient questions and issues
- Receive inbound calls from current and potential patients
- Respond to email requests from current and potential patients
- Schedule patient appointments in the first available opening through the use of patient call lists
Benefits
- medical
- vision
- dental
- PTO
- holiday pay
- 401k matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
