Patient Communication Specialist

PaceMate™•Clearwater, FL

1d•$22 - $35•Remote

About The Position

PaceMate™ Patient Communication Specialist (full-time, remote). This position is a customer-facing role which supports both patients and cardiology clinic customers. The Patient Communication Specialist facilitates accurate, timely and smooth interactions within the PaceMate™ professional community.

Requirements

High school diploma/GED required
Demonstrated ability to always remain professional and courteous with customers
Basic cardiology knowledge required
Excellent internet and technology skills required
You must reside within the contiguous United States.
You must only work from within the contiguous Unites States.
Must have stable, reliable internet access.

Nice To Haves

College or technical degree, health care related certification and or equivalent experience preferred
Cardiology, electrophysiology, or cardiac device experience preferred
Experience with EHR (Electronic Health Record) and or Remote Monitoring website data entry and scheduling tools preferred
Experience working effectively and productively within a remote environment preferred

Responsibilities

Demonstrates outstanding customer service skills, exhibiting kindness, patience, and empathy
Demonstrates excellent verbal, written, and electronic communication skills
Initiates, receives, and documents interactions with patients
Completes data entry and appointment scheduling in multiple information systems
Proactively monitors internal database for loss of patient connectivity to home/remote monitoring
Facilitates patient connectivity with home monitoring equipment, issues appointment reminders, and helps patients troubleshoot home monitoring equipment
Demonstrates ability to multi-task, organize, and prioritize work
Collaborates with internal departments to meet customer's needs
Assists leadership with projects as directed