Patient Communication Representative

Atlantic Vision Partners•Bristol, TN

9d•Onsite

About The Position

At AVP SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care. Our Mission To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders. As a Patient Communication Representative, you will serve as the first line of contact for our community with our practices. You will play a key role in ensuring that patients are greeted on the phone with a kind, courteous, and professional demeanor. You help patients with smooth scheduling. You strive to master the art of great customer service and patient interaction.

Requirements

Excellent judgment, dependability, and diligence
Demonstrated high ethical standards and integrity
Demonstrated accuracy and thoroughness; monitors own work to ensure quality
Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy
Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed
Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect
Proficiency in Microsoft Office products (Word, Excel, and Outlook)
Willingness to submit to a background check

Responsibilities

Answer incoming calls on a multi-line phone system, responds to inquiries, and makes outbound calls to patients promptly and courteously
Register patients over the phone and verifies patients’ records are up-to-date and accurate
Verify personal and insurance information for services and procedures
Schedule appointments and procedures
Reschedule missed appointments and cancellations
Collect and process payments from patients
Complete other functions as requested by management