Patient Collections-Full-Time M-F

MEDICAL ASSETS HOLDING COMPANY LLC•Russellville, AR

4d•Onsite

About The Position

The Patient Collections Representative will serve as the point of contact for patients calling into the Patient Collections. This role will be responsible for taking payments from patients and setting up payment plans, as well as responding to basic inquiries about patient billing and account status. This Patient Collections Representative will triage patient inquiries and route patients to the appropriate team member or other cross-functional team within the company. A successful Patient Collections Representative will have excellent communications skills, a proactive approach, an ability to meet deadlines, eagerness to learn and develop skills, and a commitment to the patient experience.

Requirements

Strong negotiation and conflict resolution skills
Basic knowledge of accounting principles
Ability to successfully manage multiple tasks concurrently
Ability to work independently with minimal supervision
The ability to handle sensitive situations with empathy and professionalism, even during difficult conversations
Excellent organization skills
The ability to analyze financial data and resolve billing discrepancies
Excellent verbal and written communication skills
Ability to handle sensitive information in accordance with federal and state laws
Strong organization and time management skills
High attention to detail and accuracy
Excellent problem-solving skills with the ability to identify and seek support to resolve issues quickly and accurately
Must have average knowledge in payer explanation of benefits
Ability to type a minimum of 30 wpm
Proficiency using MS Word, Excel and Outlook

Nice To Haves

CDCP or PCS certified is preferred

Responsibilities

Contact debtors via phone to remind them of outstanding debt
Negotiating payment plans
Maintaining accurate and detail records of all communications and payment plans
Investigating and resolving discrepancies or disputes related to account balances
Handing inbound and outbound calls
Collaborating with other departments to address account issues and provide comprehensive debtor support
Following up on missed payments and taking appropriate action based on company policies
Adhering to federal, state and other governing debt collection practices such as the Fair Debt Collections Practices Act (FDCPA)
Track collection activity and report on key metrics
Keep accurate and up to date records of all communications in the financial system database
Maintain strict confidentiality and adhere to all HIPAA guidelines
Providing excellent customer service