Patient Collections Specialist

Rom Technologies•Clearwater, FL

11d•Onsite

About The Position

At ROMTech, we are transforming rehabilitation through innovative technology and exceptional patient support. We are committed to helping patients achieve better outcomes through Clinician guided at-home rehab while delivering an outstanding experience throughout their recovery journey. ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.

Requirements

Strong verbal and written communication skills.
Excellent customer service and patient relationship management abilities.
Ability to explain complex billing and reimbursement information in a patient-friendly manner.
Strong attention to detail and organizational skills.
Ability to manage sensitive financial discussions with professionalism, empathy, and discretion.
Proficiency with Microsoft Office applications and computer-based systems.
Strong problem-solving and account resolution skills.
Ability to maintain confidentiality and handle protected information appropriately.
Ability to prioritize work and manage multiple accounts simultaneously.
Experience in customer service, collections, account resolution, healthcare administration, or a related field.

Nice To Haves

Knowledge of healthcare reimbursement processes and patient responsibility calculations.
Experience working with practice management systems, billing platforms, or revenue cycle management software.
Familiarity with insurance benefits, deductibles, copayments, and coinsurance concepts.
Prior experience in medical billing, patient collections, claims follow-up, or revenue cycle management.
Experience working in a healthcare, medical device, or provider environment.
Experience managing patient financial communications.
High school diploma or equivalent.
Certified Revenue Cycle Representative (CRCR), Certified Patient Account Representative (CPAR), or similar revenue cycle certification.

Responsibilities

Review patient accounts to identify balances due following payer adjudication and insurance processing.
Place outbound calls to patients regarding outstanding balances and payment responsibilities.
Communicate patient financial responsibility, including deductibles, copayments, coinsurance amounts, and other account obligations.
Answer patient questions regarding account balances, insurance payments, claim status, statements, and billing activity.
Document all collection activities, communications, payment arrangements, and account updates within designated systems.
Work collaboratively with patients to establish payment plans when appropriate and consistent with company policies.
Escalate disputed, unresolved, or complex accounts to billing, appeals, or leadership teams as appropriate.
Receive and manage inbound calls related to patient balances and account inquiries.
Maintain accurate account records and ensure timely follow-up on outstanding balances.
Protect confidential patient and financial information in accordance with HIPAA requirements and company policies.
Meet quality, productivity, and collection performance expectations established by management.
Support reporting, audit, and account reconciliation activities as needed.
Assist with revenue cycle process improvement initiatives.
Participate in departmental meetings, training sessions, and professional development activities.
Provide general administrative support to the Revenue Cycle Management team as needed.
Performs other related duties as assigned to support operational and business needs.