Patient Collection Specialist (Chesapeake Specialty Care)

University of Maryland Faculty Physicians • Owings Mills, MD

5d • Onsite

About The Position

The Patient Collection Specialist is responsible for managing the billing and collection of accounts that have patient balances due to self-pay or patient balances per insurance processing.

Requirements

• High school diploma or equivalent
• Minimum 2-3 years of experience in medical office
• Experience with practice management systems and EHR platforms

Responsibilities

• Stay current on Medical Debt Collection policies.
• Review weekly billing to patients and work any reports generated from patient billing.
• Follow collection protocol for past due balances. Send text, calls etc. as appropriate.
• Manage calls from all patients with past due balances and accurately note accounts.
• Participate in revenue cycle meetings and process improvement initiatives.
• Identify and resolve billing complaints, answer questions from staff, patients and insurance companies.

Benefits

• Supports employees' health, life, career and retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED