Patient Clinical Rep Scheduler

Peoples Community Health Clinic • Waterloo, IA

3d • $18 - $21 • Onsite

About The Position

The PCR Scheduler facilitates patient care by scheduling patient appointments in person and by phone. Performs all defined services and other related duties in accordance with the mission of Peoples Community Health Clinic (PCHC). This position will require the use or disclosure of protected health information, specifically the Treatment class of protected health information. Restrictions on the protected health information for this position will follow the Privacy Policies of Peoples Community Health Clinic, Inc. Use or disclosure of protected health information not routinely available to this position will follow procedures assessed by or directed by management. This position has access to Patient Records and uses a Medical Information System.

Requirements

• Communication – listening, speaking, writing, and reading comprehension
• Ability to work with diverse groups of people
• Basic skills required including working knowledge of MS Office Products (ex. Excel, Word, Access, Power Point) and Windows Platform.
• Must be comfortable or be able to gain familiarity moving within an EHR computer system regularly.
• Ability to work with a large degree of independence
• Demonstrates a cooperative and courteous manner towards patients, families, and visitors while carrying out job functions
• Skilled in planning, organizing, adaptability, attentiveness to detail and flexibility of assignment.
• Follows policies and procedures.
• Maintains strict confidence of patient and PCHC information.
• Maintains a safe working environment and practices safe working habits.
• Self-motivated, including developing and maintaining own competence as it pertains to the position.
• High School Diploma or GED.
• Continuous sitting (67% - 100% of shift)
• Occasional standing and walking (1% - 33% of shift)
• Occasional sedentary lifting, pushing or pulling (under 10lbs. 1%-33% of shift)
• Continuous sedentary physical demands (67% - 100% of shift)
• Continuous fine motor skills (67% - 100% of shift).
• Requires 20/40 near vision and moderate depth perception.

Nice To Haves

• Completion of Nurse Aide I course, Medical Assistant program, or 1yr. direct care in medical office preferred.
• Minimum of 1 year patient care or medical terminology experience preferred.

Responsibilities

• Schedules patient appointments in person and by phone.
• Documents phone calls and routes to appropriate department including patient requests for additional information.
• Reviews and confirms completion of patient visit.
• Documents triage notes as needed.
• Supports a service-oriented atmosphere in accordance with Peoples Community Health Clinic Mission and Philosophy.
• Works to improve work processes and clinical outcomes including health disparity and quality improvement collaboratives.
• Assists in control of Peoples Community Health Clinic resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED