Patient Check-In Representative (Part-Time)

UnitedHealth Group•Norfolk, MA

2d•$16 - $29•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Under general supervision of the Supervisor or Regional Manager of Central Check-In Operations, the Patient Check-In Representative professionally greets and performs any necessary health screening for all patients entering the practice for medical appointments. Verifies patient demographics and insurance information, making any necessary changes in the Practice Management System. May obtain and enter appropriate referral information. Ensures all patients have completed and signed all forms as needed. Completes appointment check-in to inform clinical unit of patient’s arrival. Collects expected payments for visit and outstanding balances. Schedule: Part-Time. Monday-Friday, 1-5pm EST. Location: 31 Pine St. Norfolk, MA. May be required to provide coverage at other sites, depending on business need. Department: Primary Care

Requirements

High School Diploma/GED
1+ years of experience in a business setting with direct patient or customer service delivery (customer service experience)
Beginner level of computer proficiency
Access to reliable transportation

Nice To Haves

Experience in a healthcare setting
Working knowledge of check-in or registration procedures and self-pay collections in a healthcare environment
Demonstrated customer service and recovery skills, strong verbal, written and telephone communication skills
Attention to detail, demonstrated multi-tasking skill
Demonstrated working under time pressure, juggling multiple priorities, managing deadlines
Teamwork, flexibility, reliability, adaptability, able to be flexible with work schedule
Strong computer skills (keyboarding, data entry and moving quickly between multiple application systems, proficiency in email
Working knowledge of medical office check-in function including health plan coverage and referrals, authorizations, patient balance terminology (deductible, co-pay, co-insurance)
EMR proficiency

Responsibilities

Completes check-in process including general health screening procedures to notify clinical unit patients who have arrived and directs patients according to service line customer service standards
Identify patients with incomplete registrations and may update info; calls Central Registration Office or scans insurance card as needed for follow up by Central Registration
Ensure patients are registered with the correct accounts. Verifies and updates demographic and insurance information. Ensure all patients have completed and signed registration, NPP non-covered services waiver forms and any other applicable forms as required for compliance or billing purposes
Utilizes health plan or vendor specific web sites to verify insurance eligibility
Identifies patients with workers’ compensation and motor vehicle accident-related injuries. May create a shell account and refer these patients to Medical Billing (ILR Team) for completion of registration
Reviews completed documentation for workers’ compensation and motor vehicle related injuries and scans of information into medical records
Ensure patients have appropriate referrals and signed waivers if necessary. May enter referral information into Epic system
Collects payments, co-payments, and past due balances and posts payments to appropriate account and date of service
May review, research and correct information as needed for work business reports or work queue including but not limited to incoming referral work queue, missing coverage reports, and outstanding balance reports after 90 days in role
May provide information to patients as requested, order ambulance and/or coordinate transportation when needed, perform overhead pages for Rapid Response, arrange for Interpreter Services and provide site phone coverage as necessary
Performs other duties as assigned