Patient Care Technician (PCT)

WellNow Urgent Care • Springville, NY

20h

About The Position

WellNow Urgent Care is hiring a Patient Care Technician (PCT) to support the connection between front-end and clinical operations and help deliver convenient, quality care to urgent care patients. The role combines patient-care, reception, and occupational-medicine duties and offers opportunities to grow as a medical professional within the organization.

Patient-care duties include obtaining patient histories and vital signs; performing phlebotomy when certified; processing laboratory tests and paperwork; performing point-of-care testing; coordinating records for ancillary care; assisting providers with examinations and procedures; documenting patient histories and provider findings in the EMR; maintaining patient confidentiality; ensuring equipment is working; stocking and maintaining examination rooms; and supporting patient flow and provider efficiency.

Reception duties include greeting and registering patients, explaining accepted and out-of-network insurance and pricing, appropriately triaging phone calls, collecting patient payments, handling reports, and cleaning the clinic before, during, and after the shift. Occupational-medicine duties include processing required documentation and performing specified screenings and tests, including drug and alcohol testing, physicals, vision and audio testing, pulmonary function testing, and audiograms.

The position pays a starting rate of $19.00 per hour. WellNow has more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, with opportunities to transfer among markets.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including the ability to register patients promptly and use electronic medical records.
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Detail-oriented, with the ability to work accurately.
• Ability to work effectively as part of a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through a listed program: CCMA from the National Healthcare Association, CMA from the American Association of Medical Technologists, or RMA from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy to collect laboratory samples when certified.
• Complete paperwork and computer work for laboratory tests ordered on blood, urine, tissue, and culture samples.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis tests.
• Schedule and coordinate records for patients’ ancillary care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is working and identify equipment problems, correcting them or notifying the team leader.
• Log completed laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock necessary medical supplies.
• Support good patient flow and improve provider efficiency during the shift, including accompanying providers to the bedside.
• Document provider-dictated patient history and document medical history, examination findings, and procedures in the EMR.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Accurately complete and timely scan Occupational Medicine documentation into the EMR in compliance with company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
• Maintain CPR certification.
• Participate in continued clinical and patient-experience training and support the specialty of urgent care.

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with company match
• Free urgent care visits for the employee and eligible dependents
• Scrubs provided
• Opportunities for promotional growth
• Monthly performance- and productivity-based bonus

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED