Patient Care Technician Residency - January 2027 Cohort

UT Southwestern Medical Center • Dallas, TX

3d • Onsite

About The Position

The Patient Care Technician provides patient care under the direction of nursing staff and performs only tasks for which training and competency have been validated. The position collects, monitors, and documents patient-functioning and care data; reports abnormal values or changes in a patient's condition or behavior promptly to nursing staff; and seeks assistance as needed to help ensure safe, high-quality care. The technician attends to patient, family, and environmental needs respectfully and promptly, performs basic hygiene care, and transfers and transports patients according to policy and safety needs.

The role also involves addressing concerns through service recovery and escalation, communicating with the healthcare team, preparing and sharing reports at shift changes or when a patient's condition changes, and supporting the administrative and clinical operations of the assigned practice environment. The technician may orient new staff and students, assist colleagues and patients during downtime, perform sitter duties as needed, and maintain required annual education and competency compliance. This position is part of the Patient Care Technician Residency Program; the employee must validate required core competencies and training through the program.

Requirements

• High school diploma or equivalent.
• 0–3 years of acute-care inpatient hospital experience.
• Must achieve validation of required core competencies and training through the Patient Care Technician Residency Program.
• Must obtain and maintain BLS certification within 30 days of hire as a condition of continued employment; certification must be through the American Heart Association (AHA) or American Red Cross (ARC).
• Familiarity with medical terminology.
• Ability to read, write, and communicate in English.
• Working knowledge of basic computer software skills.

Responsibilities

• Provide patient care under nursing staff direction, performing only tasks for which training and competency have been validated.
• Collect, monitor, and document patient data, including intake and output, weight, temperature, pulse, respirations, and blood pressure; immediately report values outside normal parameters to the nurse.
• Round on patients and promptly report changes in their condition or behavior to the nurse; seek assistance and guidance as needed.
• Assess, identify, and monitor environmental, patient, and family needs respectfully and promptly.
• Perform basic hygiene care, including pericare, oral care, daily hygiene, linen changes, skin changes, and Foley care, in accordance with department policies and unit standards.
• Transfer and transport patients according to policies and procedures, considering age-specific and safety needs.
• Address patient concerns through service recovery and promptly escalate concerns from patients, families, visitors, and staff through the chain of command.
• Communicate openly and interactively with healthcare team members to build trusting working relationships.
• Prepare, update, and disseminate reports at shift change and when changes in a patient's condition are noted.
• Support administrative and clinical operations in the assigned practice environment.
• Orient new staff and students to work areas and collaborate with nursing staff and hospital employees to support retention of qualified personnel.
• Use downtime to assist others and provide additional support to patients and their families.
• Perform other assigned duties and serve as a sitter as needed, documenting as required.
• Maintain compliance with ongoing annual education requirements, including modules, classes, and competencies.

Benefits

• PPO medical plan, available on day one at no cost for full-time employee-only coverage.
• 100% coverage for preventive healthcare with no copay.
• Paid Time Off, available on day one.
• Retirement programs through the Teacher Retirement System of Texas (TRS).
• Paid parental leave benefit.
• Wellness programs.
• Tuition reimbursement.
• Public Service Loan Forgiveness (PSLF) qualified employer.
• Competitive benefits package, including healthcare and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED