Patient Care Technician (PCT)

WellNow Urgent Care • Orchard Park, NY

2d

About The Position

WellNow Urgent Care’s Patient Care Technician is a vital member of the team, maintaining the connection between front-end and clinical operations and helping deliver convenient, quality care to urgent care patients. The role supports providers and patient flow while contributing to a team focused on improving healthcare delivery and quality. WellNow offers opportunities for professional growth and continuing education, and colleagues may transfer among the company’s locations in its served markets.

The position combines patient-care, reception, and occupational-medicine duties. Patient-care work includes collecting histories and vital signs, assisting providers with examinations and testing, performing point-of-care tests, documenting patient and provider information, maintaining examination rooms and equipment, and supporting efficient patient flow. Reception work includes greeting and registering patients, handling calls, explaining insurance and pricing, collecting patient payments, and processing reports. Occupational-medicine work includes completing and scanning required documentation and performing specified tests and screenings.

Requirements

• High school diploma or GED.
• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• Ability to identify equipment problems and correct them or notify the team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including the ability to register patients promptly and use electronic medical records (EMR).
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardized work practices.
• Strong communication skills, including grammatical, spelling, and verbal skills.
• Detail-oriented, with the ability to work effectively in situations requiring accuracy.
• Ability to work well on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.

Nice To Haves

• Preferred experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy to collect laboratory samples when certified.
• Complete paperwork and computer work for laboratory tests ordered on blood, urine, tissue, and culture samples.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose testing.
• Schedule and coordinate necessary patient records for ancillary care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and ortho-glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order; identify equipment problems and correct them or notify the team leader.
• Log completed laboratory procedures and process related paperwork using computer equipment as directed.
• Maintain examination rooms and stock necessary medical supplies.
• Perform duties that support good patient flow and provider efficiency, including accompanying providers to the bedside.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Greet patients and complete registration in a timely manner.
• Explain accepted and out-of-network insurance and provide information about pricing.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Accurately complete and timely scan Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
• Maintain a focus on urgent care and participate in continued clinical and patient-experience training.

Benefits

• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Opportunities for promotional growth.
• Monthly bonus based on performance and productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED