Patient Care Technician (PCT)

WellNow • Town of Lewiston, NY

7d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician (PCT) to support the connection between front-end and clinical operations. The role contributes to the delivery and quality of urgent care by assisting patients and providers, supporting clinic workflow, and completing clinical, reception, and occupational medicine tasks. The position offers a starting salary of $19.00 per hour.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to identify equipment problems and correct them or notify the team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including the ability to register patients promptly and use electronic medical records.
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Detail-oriented, with the ability to work accurately.
• Ability to work well on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through an approved program: CCMA from the National Healthcare Association, CMA from the American Association of Medical Technologists, or RMA from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy for laboratory sample collection if certified.
• Complete paperwork and computer work for ordered blood, urine, tissue, and culture tests.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis testing.
• Schedule and coordinate records for ancillary patient care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and ortho-glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is working properly and report or address equipment problems.
• Log laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Help maintain patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient payments for their visit responsibility.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Accurately complete and promptly scan Occupational Medicine documentation into the EMR while following company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
• Participate in ongoing clinical and patient-experience training.

Benefits

• Competitive salary.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Promotional growth opportunities.
• Monthly performance- and productivity-based bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED