Patient Care Technician (CNA or EMT)

Group Health Cooperative of South Central Wisconsin•Madison, WI

2d•Onsite

About The Position

The Patient Care Technician is a vital member of the care team, supporting high-quality patient care and promoting patients' physical and mental well-being. They perform clinical, technical, and administrative tasks to ensure smooth clinic operations, including pre-visit prep, patient rooming, vital signs, test result follow-up, Epic in-basket support, phone calls, and assisting with exams and procedures. They collaborate closely with RNs and providers in coordinating care and managing team communications.

Requirements

High School diploma or equivalent.
Successful completion of an approved Nursing Assistant program and must be listed on the Wisconsin Nurse Aide Registry OR successful completion of an EMT program and Wisconsin licensure as an EMT, EMT-I, or EMT-A.
Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate (must obtain certification within four (4) months of employment).
Ability to travel to various work sites and provide personal transportation.
Possession of a valid, Wisconsin driver license if operating a motor vehicle.
Knowledge of and ability to perform or learn standard clinical procedures according to established protocols and policies.
Knowledge of and/or ability to learn how to properly use and maintain equipment, materials, and supplies used during the course of treatment.
Knowledge of and/or ability to learn and use computer-based applications such as MS Office, electronic medical record systems, and scheduling applications.
Typing a minimum of 30 WPM with minimal errors.
Knowledge of or ability to learn outpatient clinical administrative procedures.
Knowledge of medical terminology.
Ability to maintain quality, safety, and/or infection control standards.
Ability to recognize, identify, and report problems to appropriate personnel.
Basic understanding or ability to learn about reimbursement/insurance practices for medical care.
Knowledge of inventory management practices.
Knowledge of medical records and appropriate documentation.
Knowledge of interviewing practices and techniques used in order to gather information.
Excellent written and verbal communication skills.
Strong interpersonal skills and the ability to be culturally sensitive and to work with a diverse patient population.
Ability to maintain patient confidentiality.
Knowledge of or ability to learn HIPAA requirements.
Ability to climb, stoop, kneel, and crouch.
Ability to bend, reach, lift, pull, push, and/or carry up to 10 pounds regularly and up to 50 pounds occasionally.
Ability to stand and sit for prolonged periods of time.

Nice To Haves

Experience with EPIC is desirable.

Responsibilities

Perform clinical, technical, and administrative tasks to ensure smooth clinic operations.
Conduct pre-visit prep, patient rooming, and vital signs.
Follow up on test results.
Provide Epic in-basket support.
Handle phone calls.
Assist with exams and procedures.
Collaborate with RNs and providers in coordinating care and managing team communications.
Maintain quality, safety, and infection control standards.
Recognize, identify, and report problems to appropriate personnel.
Instruct patients and/or families on the basic nature of disease and provide instruction on proper care, treatments, and follow-up.
Gather information through interviewing practices and techniques.
Communicate with patients, family members, visitors, and members of the healthcare team in a respectful manner.
Maintain good working relationships with patients and staff.
Maintain patient confidentiality.
Abide by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies.
Set personal standards and strive for high quality work in completing assignments.
Perform job duties in a timely manner.
Represent the organization in a positive manner.
Promote the organization's Mission, Vision, and Common Values in behavior and attitude.