Patient Care Technician

Kroger•Dayton, OH

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician helps maximize patient flow through the clinic while providing a positive patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The technician supports a safe, quality-based, survey-ready healthcare environment and helps patients navigate clinic registration, wait times, services, and payment options. The position includes maintaining and disinfecting clinic spaces and equipment, managing patient flow and records, handling calls and payments, and preparing supplies and materials. In designated clinics, technicians with completed competencies obtain vital signs and patient histories. Advanced Patient Care Technicians who have completed required competencies may assist providers with specimen collection and communicate negative lab results to patients as directed by the provider. Float technicians travel to designated clinics within a specified geographic area.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with strong attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Help maintain a safe, quality-based, survey-ready healthcare environment in support of Joint Commission Accreditation.
Greet customers and potential patients in the front area or near the clinic.
Keep clinic spaces clean and organized, including taking out trash, handling supply orders, cleaning floors and examination rooms, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines, and consult providers about questions concerning the scope of services.
Use Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Register patients and place them under the appropriate scheduler book for the provider on duty.
Verify the identity of patients or responsible parties using a government-issued source.
Explain available payment methods, including prompt pay, voucher systems, and accepted insurance plans; collect payments and record them in the EHR.
Collect insurance information when applicable and record payments in the EHR.
Scan appropriate documents or alert the provider when documents require provider scanning.
Escort patients to examination rooms and determine their chief complaints.
In designated clinics, obtain vital signs and patient histories and enter the information in the EHR after completing required competencies.
Continue processing patients in the waiting area in accordance with clinic flow.
Guide waiting patients and potential patients on registration, wait times, available services, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Assemble weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
If working as a float, travel to designated clinics within a specified geographic area.
When qualified as an Advanced Patient Care Technician, assist providers with obtaining ordered specimens within company protocols and report negative lab results to patients as directed by the provider.
Perform the essential functions of the position with or without reasonable accommodation.