Patient Care Technician

Kroger•Fairborn, OH

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician helps maximize patient flow through the clinic while providing a positive patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports a safe, quality-based, survey-ready healthcare environment and handles clinic upkeep, patient greeting and registration, payment and insurance information, waiting-room flow, phone calls, and patient guidance. In designated clinics, technicians with completed competencies obtain vital signs and patient history and enter the information in the EHR. Advanced technicians who have completed required competencies may assist providers with specimen collection under company protocols and report negative lab results to patients as directed by the provider. Float technicians travel to designated clinics within a specified geographic area.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills with high attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Help maintain a safe, quality-based, survey-ready healthcare environment required for Joint Commission Accreditation.
Greet customers and potential patients in the clinic's front area.
Clean and organize the clinic daily, including removing trash, logging and putting away supply orders, cleaning floors and examination rooms, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines and consult the provider about questions concerning the scope of services.
Use Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Register patients and place them under the appropriate scheduler book for the provider on duty.
Verify the identity of the patient or responsible party using a government-issued source.
Explain available payment methods, including prompt pay, voucher system, and accepted insurance plans; collect payments and record them in the EHR.
Collect applicable insurance information and record payments in the EHR.
Scan appropriate documents or alert the provider when documents require provider scanning.
Escort patients to exam rooms and determine their chief complaints.
In designated clinics, obtain vital signs and patient history and enter the information in the EHR after completing required competencies.
Continue processing patients in the waiting area according to clinic flow.
Guide waiting patients and potential patients on registration, wait times, available services, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Assemble weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
If working as a float, travel to designated clinics within a specified geographic area.
When qualified as an Advanced Patient Care Technician, assist the provider with specimen collection for ordered testing within company protocols and report negative lab results to patients as directed by the provider.
Perform the essential job functions of the position with or without reasonable accommodation.