Patient Care Technician

Kroger•Hilliard, OH

13d

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician helps maximize patient flow through the clinic while providing a positive patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The technician supports clinic operations by welcoming and registering patients, managing waiting-room flow, documenting information, collecting payments and insurance details, maintaining a clean and safe environment, and communicating with patients and providers. In designated clinics, technicians who have completed required competencies obtain vital signs and patient history. Advanced Patient Care Technicians who have completed required competencies may assist providers with specimen collection and report negative laboratory results to patients as directed by the provider. Float technicians travel to designated clinics within a specified geographic area.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with high attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Help maintain a safe, quality-based, survey-ready healthcare environment in support of Joint Commission Accreditation.
Greet customers and potential patients in the front area or near the clinic.
Clean and organize clinic spaces daily, including disposing of trash, putting away supply orders, cleaning floors and examination rooms, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines, and consult the provider about questions concerning the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Register patients and place them in the appropriate scheduler book for the provider on duty.
Verify the identity of the patient or responsible party using a government-issued source.
Explain available payment methods, including prompt pay, voucher systems, and accepted insurance plans; collect payments and document them in the EHR.
Collect insurance information when applicable and document it in the EHR.
Scan appropriate documents or alert the provider when documents need to be scanned.
Escort patients to examination rooms and determine their chief complaints.
In designated clinics, obtain vital signs and patient history and enter the information in the EHR after completing required competencies.
Continue processing patients in the waiting area according to clinic flow.
Guide waiting patients and potential patients on registration, wait times, available services, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Assemble weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
If assigned as a float, travel to designated clinics within a specified geographic area.
For Advanced Patient Care Technicians who have completed required competencies, assist the provider within company protocols by obtaining ordered specimens for testing and reporting negative lab results to patients as directed by the provider.
Perform the essential functions of the position with or without reasonable accommodation.