Patient Care Technician (PCT)

WellNow Urgent Care • Hudson, NY

4d • Onsite

About The Position

WellNow Urgent Care is dedicated to fostering a work environment with meaningful opportunities by investing in its colleagues. The company offers competitive salaries and a comprehensive benefits package, including numerous continuing education options. With over 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, WellNow is continuously expanding, providing colleagues with opportunities to transfer facilities within its service markets. The organization is committed to delivering exceptional patient care by hiring talented healthcare professionals. As a Patient Care Technician at WellNow, you will play a crucial role in bridging front-end operations with clinical services. You will be part of a team focused on enhancing the delivery and quality of healthcare for urgent care patients, within a supportive medical community that encourages professional growth.

Requirements

• 6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty.
• Ability to identify equipment problems and correcting or notifying team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer knowledge and skills, must be able to register patients on the computer in a timely manner; including use of Electronic Medical Records (EMR).
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardize work practices.
• Strong communication skills, including grammatical, spelling and verbal.
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy.
• Capable of working well on a team.
• Friendly and customer service oriented.
• Ability to manage high call and patient volume.
• High School Diploma or GED required.

Nice To Haves

• Preferred experience in Urgent Care, Occupational Medicine, and/or Phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) - National Healthcare Association, Certified Medical Assistant (CMA) – American Association of Medical Technologists, Registered Medical Assistant (RMA) – American Medical Technologists.

Responsibilities

• Responsible for taking patient history and obtain vital signs.
• Perform necessary phlebotomy for collection of laboratory samples, if certified.
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples.
• Perform point of care testing such as: strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, blood glucose levels.
• Schedule and coordinate necessary records for ancillary care for patients.
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s and splinting/ ortho-glass preparation, EKG).
• Maintain confidentiality with all patient information (HIPAA).
• Ensures equipment is in working order.
• Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed.
• Maintains examination rooms and stocks necessary medical supplies.
• Performs duties to ensure good patient flow.
• Accompanies the provider to the bedside.
• Performs tasks to improve provider efficiency during the course of a shift.
• Document the provider dictated patient history including history of present illness, review of systems, past medical and surgical history, family and social histories, medications and allergies.
• Document patient medical history, physical examination findings, and procedures as performed by the provider.
• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training.
• Explain to patients what insurances that are accepted and those that are out of network as well knowledgeable of all pricing.
• Greets patients and completes registration process in a timely manner.
• Answers and appropriately triages phone calls.
• Collects patient responsibility for visits.
• Printing, scanning, and faxing reports.
• Cleaning of the clinic before, during, and after shift.
• Ensures accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system, maintaining compliance with company protocols and regulatory standards.
• Completes the following Occupational Medicine testing: Urine Drug Screens, Breath Alcohol Testing, Hair Collection Drug Screens, DOT & Non-DOT Physicals, Vision and Audio Testing, Pulmonary Function Testing, Audiograms.

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match
• Free urgent care visits for you and your eligible dependents
• Scrubs provided
• Opportunities for promotional growth
• Monthly bonus based on your performance and productivity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED