Patient Care Technician

The Kroger Co.•Fairborn, OH

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician helps maximize patient flow through the clinic while providing a strong patient experience. The role includes administrative tasks, including electronic health record documentation, in accordance with company policy. The technician is expected to demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with strong attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Help maintain a safe, quality-based, survey-ready healthcare environment required for Joint Commission Accreditation.
Greet customers and potential patients in or near the clinic's front area.
Clean and organize the clinic daily, including taking out trash, logging and storing supply orders, cleaning floors and examination rooms, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines; consult the provider about questions concerning the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting room flow.
Complete patient registration and place patients under the appropriate scheduler book for the provider on duty.
Verify the identity of the patient or responsible party using a government-issued source.
Explain available payment options, determine the method of payment, collect payments, and record them in the EHR.
Collect insurance information when applicable.
Scan appropriate documents or alert the provider if scanning needs to be completed by the provider.
Escort patients to examination rooms and determine their chief complaints.
In designated clinics, after completing competencies, obtain vital signs and patient history and enter the information into the EHR.
Continue processing patients in the waiting area according to clinic flow.
Guide waiting patients and potential patients on registration, wait times, available services, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Assemble weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
If assigned as a float, travel to designated clinics within a specified geographic area.
Advanced Patient Care Technicians who have completed required competencies may assist providers, within company protocols, with obtaining ordered specimens for testing and reporting negative lab results to patients as directed by the provider.
Perform the essential job functions with or without reasonable accommodation.