Patient Care Technician (PCT)

WellNow • City of Dunkirk, NY

17d

About The Position

WellNow Urgent Care is seeking a Patient Care Technician to support the clinical and front-end operations of its urgent care clinics. The role helps improve the delivery and quality of care for urgent care patients and offers opportunities to grow as a medical professional within a supportive medical community.

The position combines patient care, reception, and occupational medicine duties. Patient care work includes obtaining histories and vital signs, assisting providers with examinations and testing, performing point-of-care tests, documenting clinical information, maintaining equipment and examination rooms, and supporting patient flow. Reception duties include registering patients, answering and triaging calls, explaining insurance and pricing, collecting patient payments, and handling reports. Occupational medicine work includes accurately processing required documentation and carrying out occupational testing.

The minimum requirement is six or more months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty. A high school diploma or GED is required. Preferred qualifications include experience in urgent care, occupational medicine, or phlebotomy, as well as EMT Basic or specified medical assistant certification.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to identify equipment problems and correct them or notify the team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including the ability to register patients promptly and use electronic medical records (EMR).
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardize work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Attention to detail and ability to work effectively in situations requiring accuracy.
• Ability to work well on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volume.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy to collect laboratory samples if certified.
• Complete related paperwork and computer work for ordered blood, urine, tissue, and culture tests.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis tests.
• Schedule and coordinate records for patients' ancillary care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is working properly and identify equipment problems, correcting them or notifying the team leader.
• Log completed laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Support good patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency during a shift.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Participate in continued clinical and patient-experience training and support the delivery of convenient, quality urgent care.
• Explain accepted and out-of-network insurance plans and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Complete and timely scan Occupational Medicine documentation into the EMR in compliance with company protocols and regulatory standards.
• Perform Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Competitive salary, starting at $19.00 per hour.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Promotional growth opportunities.
• Monthly performance and productivity bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED