Patient Care Technician

Kroger•Fairfield, OH

14h•Onsite

About The Position

Under the day to day direction of the on-duty nurse practitioner/physician assistant, the patient care technician (PCT) position is responsible for maximizing patient flow through the clinic while providing a stellar patient experience. This role involves performing administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy, and demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

High School Diploma or GED
Basic computer skills
Excellent administrative, communication, and organizational skill with high attention to detail
Basic math skills (i.e., counting, addition, and subtraction)
Ability to work cooperatively in a fast-paced, team-based environment
Excellent customer service, organizational, and task-management skills
Must be able to perform the essential job functions of this position with or without reasonable accommodation

Nice To Haves

Any previous experience in retail, customer service, or healthcare
Knowledge of infection control practices

Responsibilities

Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation.
Greet customers or potential patients in the front area or near the clinic.
Clean and organize the clinic space daily, including taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection.
Answer questions, following HIPAA guidelines, in the front area. Consult with the provider for questions related to scope of services.
Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow.
Complete the registration process, placing the patient under the respective scheduler book for the provider on duty.
Verify the patient or responsible party's identity using a government-issued source.
Determine method of payment, describing available options (prompt pay, voucher system, or filing with insurance); collect payments and log in the EHR.
Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR.
Scan all appropriate documents or alert the provider if they need to complete the scanning.
Escort the patient to the exam room and determine the patient's chief complaint.
Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies.
Continue to process patients in the waiting room following appropriate clinic flow.
Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods.
Answer phones, respond to questions, and return patient/provider calls; complete daily patient call backs per policy.
Participate in and prepare for off-site events as needed.
Put together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shipping.
If a float: Travel to designated clinics within a specified geographic area.
Advanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered by provider on duty as well as report negative labs to patients per direction of provider.