Patient Care Technician (PCT)

WellNow•Gun Plain Charter Township, MI

14d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician to support clinical and front-end operations and help deliver convenient, quality care to urgent care patients. The role supports providers and patient flow, maintains exam rooms and equipment, documents patient histories and provider findings, and handles patient registration and reception duties. It also performs Occupational Medicine testing and processes related documentation in accordance with company protocols and regulatory standards. WellNow offers opportunities for continuing education, professional growth, and transfers among its locations in New York, Illinois, Indiana, Michigan, and Pennsylvania.

Requirements

At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
High school diploma or GED.
Ability to complete and maintain CPR certification.
Computer skills, including the ability to register patients promptly and use electronic medical records (EMR).
Ability to identify equipment problems and correct them or notify the team leader.
Ability to establish and maintain effective relationships with staff, patients, and families.
Excellent listening and note-taking skills.
Ability to follow written instructions and standardized work practices.
Strong written and verbal communication skills, including grammar and spelling.
Attention to detail and ability to work accurately.
Ability to work effectively on a team.
Friendly, customer-service-oriented approach.
Ability to manage high call and patient volumes.

Nice To Haves

Experience in urgent care, Occupational Medicine, and/or phlebotomy.
EMT Basic certification.
Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

Take patient histories and obtain vital signs.
Perform phlebotomy to collect laboratory samples when certified.
Complete paperwork and computer documentation for ordered laboratory tests on blood, urine, tissue, and culture samples.
Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose tests.
Schedule and coordinate records for ancillary patient care.
Assist providers with exams and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
Maintain confidentiality of patient information in accordance with HIPAA.
Ensure equipment is in working order; identify equipment problems and correct or notify the team leader.
Log completed laboratory procedures and process related paperwork using computer equipment as directed.
Maintain examination rooms, stock medical supplies, and clean the clinic before, during, and after the shift.
Perform duties that support patient flow and provider efficiency, including accompanying providers to the bedside.
Document provider-dictated patient history, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
Document patient medical history, physical examination findings, and procedures performed by the provider.
Explain accepted and out-of-network insurance and pricing information to patients.
Greet patients and complete registration in a timely manner.
Answer and appropriately triage phone calls.
Collect patient responsibility for visits.
Print, scan, and fax reports.
Accurately complete and timely scan Occupational Medicine documentation into the EMR in compliance with company protocols and regulatory standards.
Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
Participate in clinical and patient experience training and support the urgent care specialty and its community-focused care.

Benefits

Competitive salary starting at $18.00 per hour.
Parental leave.
Continuing education opportunities.
Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
401(k) plan with company match.
Free urgent care visits for employees and eligible dependents.
Scrubs provided.
Opportunities for promotional growth.
Monthly performance- and productivity-based bonus.
Opportunities to transfer among company facilities in its markets.