Patient Care Technician (PCT)

WellNow Urgent Care • Tonawanda, NY

6d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician to support clinical and front-end operations and help deliver convenient, quality care to urgent care patients. The role works with providers and other team members to support patient flow, provider efficiency, clinical documentation, testing, and a positive patient experience. Patient Care Technicians may also perform Occupational Medicine services. The stated starting salary is $19.00 per hour.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• Ability to identify equipment problems and correct them or notify the team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including the ability to register patients promptly and use electronic medical records (EMR).
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Attention to detail and demonstrated ability to work accurately.
• Ability to work well on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.
• High school diploma or GED.

Nice To Haves

• Experience in urgent care, Occupational Medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through a recognized program: CCMA from the National Healthcare Association, CMA from the American Association of Medical Technologists, or RMA from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy to collect laboratory samples when certified.
• Complete paperwork and computer work for ordered laboratory tests on blood, urine, tissue, and culture samples.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose tests.
• Schedule and coordinate records for ancillary patient care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order, log laboratory procedures, and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Support good patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency during a shift.
• Document provider-dictated patient histories, including history of present illness, review of systems, past medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Participate in continued clinical and patient-experience training and serve the community with convenient, quality urgent care.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Complete Occupational Medicine documentation accurately and scan it into the EMR promptly, following company protocols and regulatory standards.
• Perform Occupational Medicine services, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Competitive salary, starting at $19.00 per hour.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Opportunities for promotional growth.
• Monthly bonus based on performance and productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED