Patient Care Technician

The Kroger Co. • Louisville, KY

6h • Onsite

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician helps maximize clinic patient flow while providing a positive patient experience. The role performs administrative tasks, including electronic health record documentation, in accordance with company policy, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The technician supports safe, quality-based, survey-ready clinic operations; assists patients with registration, payment, insurance, and clinic flow; maintains the clinic environment; and communicates with patients and providers. In clinics where the technician has completed the required competencies, the role may also include obtaining vital signs and patient history. Advanced technicians with completed competencies may assist providers with obtaining ordered specimens for testing and report negative lab results to patients as directed by the provider.

Requirements

• High school diploma or GED.
• Basic computer skills.
• Excellent administrative, communication, and organizational skills, with high attention to detail.
• Basic math skills, including counting, addition, and subtraction.
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task-management skills.

Nice To Haves

• Previous experience in retail, customer service, or healthcare.
• Knowledge of infection control practices.

Responsibilities

• Assist in maintaining a safe, quality-based, survey-ready healthcare environment that meets Joint Commission Accreditation requirements.
• Greet customers and potential patients in the front area or near the clinic.
• Clean and organize the clinic daily, including taking out trash, logging and storing supply orders, cleaning floors and examination rooms, and disinfecting equipment.
• Answer questions in the front area in accordance with HIPAA guidelines and consult the provider about questions concerning the scope of services.
• Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
• Complete patient registration and place patients under the appropriate scheduler book for the provider on duty.
• Verify the identity of the patient or responsible party using a government-issued source.
• Explain available payment methods, including prompt pay, voucher systems, and accepted insurance plans; collect payments and record them in the EHR.
• Collect applicable insurance information and enter it in the EHR.
• Scan appropriate documents or alert the provider when the provider needs to complete scanning.
• Escort patients to examination rooms and determine their chief complaints.
• In designated clinics, obtain vital signs and patient history after completing the required competencies, and enter the information in the EHR.
• Continue processing patients in the waiting area according to clinic flow.
• Guide waiting patients and potential patients on registration, wait times, services that may be provided, and payment methods.
• Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
• Participate in and prepare for off-site events as needed.
• Assemble weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
• If working as a float, travel to designated clinics within a specified geographic area.
• Advanced technicians who have completed required competencies may assist providers, within company protocols, with obtaining provider-ordered specimens for testing and may report negative lab results to patients as directed by the provider.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and diverse career pathways offering opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED