Patient Care Technician (PCT) - Med Surg - Southside Regional Medical Center

Bon Secours Mercy Health • Petersburg, VA

2d • $17 - $25

About The Position

The Patient Care Technician (PCT) provides direct patient care under the guidance of a Registered Nurse or designated healthcare professional, in accordance with applicable regulations and organizational policies, procedures, and guidelines. This position is in the Med/Surg department at Southside Regional Medical Center and is scheduled for 36 hours weekly on the night shift.

The PCT provides basic patient care and comfort, measures vital signs, assists with personal care, hygiene, mobility, feeding, hydration, nutrition, and bowel and bladder elimination, and performs unit-based specialty duties. The technician communicates patient changes and concerns to nursing staff, documents care accurately and promptly when applicable, participates in handoffs, and completes delegated tasks after competency validation. Care should support patient safety and independence and be individualized to patients’ interests and hobbies.

The role also requires customer service for patients, families, visitors, and employees; effective teamwork and communication; adherence to safety and infection-prevention practices; and use of clinical technology and office-based tools. Other job-related duties may be assigned by the supervisor, subject to reasonable accommodation.

Requirements

• BLS Basic Life Support certification: American Heart Association BLS for Healthcare Providers is required before hire at RSFH; for BSMH locations, BLS is preferred upon hire and must be obtained from an approved source before direct patient care.
• For BSMH locations, completion of at least one qualifying pathway: a nursing aide training program; STNA, CNA, or nurse aide state testing; a nursing program including one clinical nursing course and one clinical rotation; or one year of relevant clinical-setting experience.
• For Roper St. Francis Healthcare locations, completion of at least one qualifying pathway: a nursing aide training program; STNA, CNA, or nurse aide state testing; one clinical nursing course and one clinical rotation in a nursing degree program; or one year of relevant clinical-setting experience.
• For a current Roper St. Francis teammate pathway: graduation from an accredited high school or GED equivalency examination, and successful completion of the RSF PCT Training Program upon hire.
• For the Certified Medical Assistant pathway: graduation from an accredited high school or GED equivalency examination, current CMA certification, and successful completion of the RSF PCT Training Program upon hire.
• For the degree-enrollment pathway: currently enrolled in or graduated from an associate’s or bachelor’s degree program in any field, with no experience requirement, and successful completion of the RSF PCT Training Program upon hire.
• Ability to communicate clearly with other members of the healthcare team and understand and follow their directions.
• Knowledge of patient and healthcare safety standards and regulations, including fall prevention, skin breakdown, suicide prevention, and environment of care.
• Knowledge and demonstration of infection prevention and transmission-based precautions.
• Understanding of clerical duties and office-based technology.
• Ability to work as part of a team.
• Ability to collect and document patient data, including vital signs, intake and output, and changes in patient condition.
• Ability to provide basic hygiene and activities-of-daily-living care and assist with feeding, hydration, nutrition, elimination, ambulation, and mobility.
• Ability to use clinical technology.
• Compassionate, relationship-based approach to care and accountability for completing assigned tasks.

Nice To Haves

• Recent experience in acute care, a physician’s office, home health or hospice, or a long-term care facility; experience in the setting for which the applicant is applying is preferred.
• EPIC Electronic Health Record (EHR) training.
• BLS Basic Life Support certification upon hire at BSMH locations.

Responsibilities

• Provide basic patient care, including comfort, vital-sign measurement, personal care, hygiene, and unit-based specialty duties.
• Assist patients with mobility using safe therapeutic transfer techniques that foster independence.
• Encourage patients to perform tasks as independently as possible and individualize care based on their interests and hobbies.
• Act as a liaison between patients and nurses by reporting changes and concerns.
• Provide high-level customer service to patients, families, visitors, and employees.
• Document patient care accurately, precisely, and promptly when applicable.
• Participate in handoffs and report pertinent patient and departmental information when arriving and leaving.
• Perform delegated tasks after competency has been validated.
• Assist with feeding, hydration, nutrition, bowel and bladder elimination, and activities of daily living.
• Follow patient and healthcare safety standards and infection-prevention and transmission-based precautions.
• Escalate concerns through the chain of command.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED