Patient Care Technician (PCT)

WellNow Urgent Care • Troy, NY

4d

About The Position

WellNow Urgent Care’s Patient Care Technician (PCT) supports the connection between front-end and clinical operations and helps deliver convenient, quality care to urgent care patients. The role includes patient-care, reception, and occupational-medicine duties, and contributes to patient flow and provider efficiency. PCTs work with a team and receive ongoing clinical and patient-experience training. WellNow has more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, with opportunities to transfer facilities within its markets.

Patient-care duties include collecting patient histories and vital signs; performing laboratory sample collection and point-of-care testing; assisting providers with examinations and procedures; documenting patient histories and provider findings; maintaining patient confidentiality; keeping equipment, examination rooms, and supplies in order; and helping maintain efficient patient flow.

Reception duties include greeting and registering patients, explaining accepted and out-of-network insurance and pricing, handling and triaging phone calls, collecting patient payments, and printing, scanning, and faxing reports. The role also includes cleaning the clinic before, during, and after shifts.

Occupational-medicine duties include completing and scanning required documentation into the EMR and conducting urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms. Starting salary is $21.00 per hour.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• Ability to identify equipment problems and correct them or notify the team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer knowledge and skills, including timely patient registration and use of Electronic Medical Records (EMR).
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Detail-oriented, with the ability to work effectively in conditions requiring accuracy.
• Ability to work well on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volume.
• High school diploma or GED required.

Nice To Haves

• Preferred experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy for laboratory sample collection when certified.
• Complete paperwork and computer work for laboratory tests ordered on blood, urine, tissue, and culture samples.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose tests.
• Schedule and coordinate necessary records for patients’ ancillary care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and log completed laboratory procedures, processing related paperwork using computer equipment as directed.
• Maintain examination rooms and stock necessary medical supplies.
• Perform duties that support good patient flow and provider efficiency, including accompanying providers to the bedside.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Greet and register patients in a timely manner.
• Explain accepted and out-of-network insurance and pricing to patients.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after shifts.
• Complete and timely scan required Occupational Medicine documentation into the EMR in compliance with company protocols and regulatory standards.
• Conduct occupational-medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
• Maintain a commitment to urgent care and participate in continued clinical and patient-experience training.

Benefits

• Competitive salary, starting at $21.00 per hour.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Opportunities for promotional growth.
• Monthly bonus based on performance and productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED