PATIENT CARE TECHNICIAN - 9 South PCU

Carilion Clinic • Roanoke, VA

4d • $17 - $24 • Onsite

About The Position

The Patient Care Technician works on 9 South PCU, a 24(5)-bed telemetry progressive care unit serving Hospitalist Medicine patients, with a focus on renal and other medical diagnoses. The unit also serves GI, Pulmonary, and other surgical or procedural patients covered by Hospitalists.

The technician provides basic clerical and technical clinical services that support patient care, cleanliness, safety, and comfort. The role uses a collaborative, team-oriented approach and includes basic nursing care, assistance with activities of daily living, documentation of observations, patient transport, unit coordination, and support for patient flow and service quality. Some clinical duties, including phlebotomy, nonsterile wound care, saline lock replacement or removal, and colostomy bag changes, may be performed when the technician has the appropriate competencies.

The successful candidate must attend mandatory orientation classes during daytime hours, Monday through Friday, from 8 a.m. to 5 p.m. for the first two weeks.

Requirements

• High school diploma or GED required.
• No experience required.
• Effective interpersonal, communication, and teamwork skills required.
• Must successfully complete orientation and competency validation for the position.
• If working in a critical access facility, a Certified Nursing Assistant credential is required.
• Must be able to attend mandatory daytime orientation classes, Monday through Friday, 8 a.m. to 5 p.m., for the first two weeks.

Responsibilities

• Provide basic nursing care and perform technical skills for specified age groups according to established standards.
• Assist patients with activities of daily living.
• Document and report patient observations to licensed staff.
• Transport patients, supplies, specimens, and equipment within the facility.
• Contribute to performance improvement activities and participate in unit quality activities and unit or organizational councils and committees.
• Assist with chart audits.
• May lead unit huddles and participate in unit-based interdepartmental patient rounds.
• Support department or unit staff scheduling, including covering lunch assignments.
• Review medical records for outstanding orders and notify the nurse of stat orders and medication changes.
• Order department or unit supplies and equipment, and stock and organize supplies.
• Assist patients and visitors with wayfinding, answer phones, and help create meaningful connections.
• Process equipment between patients as needed, including cleaning unit-based equipment and gathering necessary operating supplies.
• Operate and maintain general office equipment.
• Support timely and comprehensive admission, transfer, and discharge processes, prioritizing the patient experience.
• Coordinate patient flow into and out of the area using department- or unit-specific software and the Intranet; be aware of unit outcomes and metrics and promote process improvements.
• Welcome and assist patients and visitors, assist with registration, and model service excellence as the face of the unit.
• Receive and screen telephone and patient-call-system calls; route calls appropriately and take accurate messages.
• Monitor cleanliness of waiting and break rooms and perform safety and environmental rounds with unit and multidisciplinary team members.
• Participate in the sitter process when appropriately competent.
• Assist with regulatory compliance, including refrigerator, glucose meter, and equipment-room storage requirements and assigned code-cart checks.
• May perform phlebotomy when competency requirements are met.
• May perform nonsterile wound-care dressing changes when competency requirements are met.
• May replace and remove saline locks when competency requirements are met.
• May change colostomy bags when competency requirements are met.

Benefits

• A $7,500 sign-on bonus is available to external candidates who meet applicable guidelines.
• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years; voluntary 403B.
• Paid time off accrued from day one.
• Onsite fitness studios and discounts at Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED