PATIENT CARE TECHNICIAN - 8 South Radius PCU

Carilion Medical Center•Roanoke, VA

12h•Onsite

About The Position

8 South Radius PCU is a 12-bed PCU that specializes in the care of Faculty Medicine patients and serves as an alternate unit for 8SPCU. This unit is a blended higher acuity unit and can take 2 chronically ventilated patients. The unit has a range of experience levels from new graduates to experts with over 30 years of nursing experience. The Patient Care Technician will provide nursing care including taking blood pressure, checking oxygen levels and temperature, and assisting patients with bathing, meals, toileting, and ambulation. The role may include one-on-one care for patients on suicide or safety precautions. The Patient Care Technician performs basic clerical and technical clinical services related to patient care, cleanliness, safety, and comfort for patients of all ages. They provide quality service through a team-oriented, collaborative approach. They provide basic nursing care and perform advanced technical skills for specified age groups according to established standards. They assist patients with activities of daily living, document and report patient observations to licensed staff, and transport patients, supplies, specimens, and equipment within the facility. They contribute to performance improvement activities and actively participate in achieving desired service line/departmental outcomes. They exhibit competent knowledge of EMR and assist with chart audits, participate in unit quality surveillance activities, and actively participate in unit shared governance and/or organization councils/committees. They may lead unit huddles and participate in IDR's (unit-based interdepartmental patient rounds). They provide support for department/unit staff scheduling, including covering lunch assignments. They review the medical record for outstanding orders and notify the nurse of stat orders and medication changes. They order department/unit supplies and equipment and stock/organize supplies. They assist with customer service in way-finding, answering phones, and making meaningful connections with patients and visitors. They process equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment). They operate and maintain general office equipment and follow procedures for timely equipment repairs. They lead streamlined, timely, and comprehensive admission, transfer, and discharge processes, keeping the patient experience as the top focus. They assist in coordinating patient flow into/out of the area using department/unit-specific software and Intranet. They are aware of unit outcomes and metrics and promote process improvement initiatives that add value to outcomes and/or the organizational mission. They welcome and assist patients and visitors, and assist with registration. They serve as the “face” of the unit, role-modeling service excellence behaviors at all times. They demonstrate excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals. They receive and screen incoming calls via telephone and patient call system, route calls to appropriate individuals, and take messages accurately. They monitor the cleanliness of the waiting and break rooms and perform safety/environmental rounds on the unit and with multidisciplinary team members. They participate in the sitter process (if competencies are appropriate) and assist with maintaining regulatory compliance (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned, etc.). They may be responsible for phlebotomy (competency appropriate), conduct non-sterile wound care dressings (competency appropriate), replace and remove saline locks (competency appropriate), and perform colostomy bag changes (competency appropriate).

Requirements

High school diploma or equivalent education required.
Previous experience in direct patient care preferred.
Certified Nursing Assistant preferred. If employee is working in a critical access facility, a Certified Nursing Assistant is required.
AHA BLS-HCP required within 6 months of hire.
Effective interpersonal, communication, and teamwork skills required.
Must successfully complete orientation and competency validation for position.
Must be able to attend required orientation classes during daytime hours, Monday through Friday, from 8 am to 5 pm for the first 2 weeks.

Nice To Haves

Previous experience in direct patient care.
Certified Nursing Assistant.

Responsibilities

Provide nursing care including taking the patient's blood pressure, checking their oxygen levels and temperature.
Assist patients of all sexes and genders with bathing, meals, toileting, ambulation, and other basic needs.
Perform one-on-one care of patients on suicide or safety precautions.
Perform basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients of all ages.
Provide basic nursing care and perform advanced technical skills for specified age groups according to established standards.
Document and report patient observations to licensed staff.
Transport patients, supplies, specimens, equipment, etc. within the facility.
Contribute to Carilion Clinic’s performance improvement activities.
Actively participate in obtaining desired service line/departmental outcomes.
Exhibit competent knowledge of EMR and assist with chart audits.
Participate in unit quality surveillance activities.
Actively participate in unit shared governance and/or organization councils/committees.
May lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds).
Provide support for department/unit staff scheduling, including covering lunch assignments.
Review medical record for outstanding orders and notify nurse of stat orders and medication changes.
Order department/unit supplies and equipment and stocks/organizes supplies.
Assist with customer service in way-finding, answering phones, making meaningful connections with patient and visitors.
Process equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment).
Operate and maintain general office equipment.
Follow procedures for timely equipment repairs.
Lead streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus.
Assist in coordination of patient flow into/out of area using department/unit specific software and Intranet.
Be aware of unit outcomes and metrics and promote process improvement initiatives that add value to our outcomes and/or organizational mission.
Welcome and assist patients and visitors; assist with registration.
Serve as “face” of the unit; role model service excellence behaviors at all times.
Demonstrate excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals.
Receive and screen incoming calls via telephone and patient call system.
Route calls to appropriate individuals and take messages accurately.
Monitor cleanliness of the waiting and break rooms, and perform safety/environmental rounds on unit and with multidisciplinary team members.
Participate in the sitter process (if competencies appropriate).
Assist with maintaining regulatory compliance (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned etc).
May be responsible for phlebotomy (competency appropriate).
May conduct nonsterile wound care dressings (competency appropriate).
May replace and remove saline locks (competency appropriate).
May do colostomy bag changes (competency appropriate).