Patient Care Technician (PCT)

WellNow • Hoffman Estates, IL

40d

About The Position

WellNow Urgent Care is seeking a Patient Care Technician to support the flow between front-end and clinical operations and help deliver convenient, quality care to urgent care patients. The role is part of a team focused on improving healthcare delivery and patient experience, with opportunities for professional growth and continuing education. WellNow operates more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, with opportunities to transfer among facilities in its markets.

The Patient Care Technician performs clinical, reception, and occupational medicine duties. Clinical work includes gathering patient histories and vital signs, assisting providers with exams and testing, processing laboratory work, documenting patient information in the electronic medical record, maintaining equipment and exam rooms, and supporting patient flow. Reception responsibilities include registration, phone triage, payment collection, and clinic cleaning. Occupational medicine work includes required documentation and testing such as drug screens, physicals, and vision, hearing, and pulmonary function assessments.

The role requires at least six months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty. A high school diploma or GED is required. The listed starting pay is $21.00 per hour.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to complete and maintain CPR certification.
• Computer skills, including the ability to register patients promptly and use electronic medical records (EMR).
• Ability to identify equipment problems and correct them or notify the team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong communication skills, including grammatical, spelling, and verbal skills.
• Detail-oriented, with the ability to work accurately.
• Ability to work well on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the listed programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association, Certified Medical Assistant (CMA) from the American Association of Medical Technologists, or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy for laboratory sample collection if certified.
• Complete paperwork and computer work for ordered laboratory tests on blood, urine, tissue, and culture samples.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis tests.
• Schedule and coordinate records for ancillary patient care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and identify equipment problems, correcting them or notifying the team leader.
• Log completed laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock necessary medical supplies.
• Support patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency during a shift.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures as performed by the provider.
• Participate in ongoing clinical and patient experience training and support the urgent care specialty and its community-focused care.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after shifts.
• Accurately complete and timely scan required Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with company match
• Free urgent care visits for employees and eligible dependents
• Scrubs provided
• Promotional growth opportunities
• Monthly performance- and productivity-based bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED