Patient Care Technician (CNA or EMT)

Group Health Cooperative of South Central Wisconsin•Fitchburg, WI

9d•Hybrid

About The Position

The Patient Care Technician is a vital member of the care team, supporting high-quality patient care and promoting patients' physical and mental well-being. They perform clinical, technical, and administrative tasks to ensure smooth clinic operations, including pre-visit prep, patient rooming, vital signs, test result follow-up, Epic in-basket support, phone calls, and assisting with exams and procedures. They collaborate closely with RNs and providers in coordinating care and managing team communications.

Requirements

High School diploma or equivalent.
Successful completion of an approved Nursing Assistant program and must be listed on the Wisconsin Nurse Aide Registry OR successful completion of an EMT program and Wisconsin licensure as an EMT, EMT-I, or EMT-A.
Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate (must obtain within four (4) months of employment).
Ability to travel to various work sites and provide personal transportation.
Possession of a valid, Wisconsin driver license if operating a motor vehicle.
Knowledge of and ability to perform or learn standard clinical procedures according to established protocols and policies.
Knowledge of and/or ability to learn how to properly use and maintain equipment, materials, and supplies used during the course of treatment.
Knowledge of and/or ability to learn and use computer-based applications such as MS Office, electronic medical record systems and scheduling applications.
Must type a minimum of 30 WPM with minimal errors.
Knowledge of or ability to learn outpatient clinical administrative procedures.
Knowledge of medical terminology.
Ability to maintain quality, safety and/or infection control standards.
Ability to recognize, identify and report problems to appropriate personnel.
Basic understanding or ability to learn about reimbursement/insurance practices for medical care.
Knowledge of inventory management practices.
Ability to instruct patients and/or families as to the basic nature of disease and to provide instruction on proper care, treatments and follow-up.
Knowledge of medical records and appropriate documentation.
Knowledge of interviewing practices and techniques used in order to gather information.
Excellent written and verbal communication skills.
Ability to communicate with patients, family members, visitors, and members of the healthcare team in a respectful manner.
Strong interpersonal skills and the ability to be culturally sensitive and to work with a diverse patient population.
Ability to maintain good working relationships with patients and staff.
Ability to maintain patient confidentiality.
Knowledge of or ability to learn HIPAA requirements.
Ability to climb, stoop, kneel and crouch.
Ability to bend, reach, lift, pull, push and/or carry up to 10 pounds regularly and up to 50 pounds occasionally.
Ability to stand and sit for prolonged periods of time.

Nice To Haves

Experience with EPIC is desirable.

Responsibilities

Perform clinical, technical, and administrative tasks to ensure smooth clinic operations.
Conduct pre-visit prep, patient rooming, and vital signs.
Follow up on test results.
Provide Epic in-basket support.
Handle phone calls.
Assist with exams and procedures.
Collaborate with RNs and providers in coordinating care and managing team communications.
Travel to various work sites.
Provide instruction on proper care, treatments, and follow-up.
Maintain quality, safety, and infection control standards.
Recognize, identify, and report problems to appropriate personnel.
Manage inventory.
Gather information through interviewing practices and techniques.
Communicate with patients, family members, visitors, and members of the healthcare team in a respectful manner.
Maintain good working relationships with patients and staff.
Maintain patient confidentiality.
Abide by all organizational and departmental policies.
Strive for high quality work in completing assignments.
Perform job duties in a timely manner.
Represent the organization in a positive manner.