Patient Care Technician

Kroger•Oak Ridge, TN

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician (PCT) helps maximize patient flow through the clinic while providing a strong patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The PCT supports clinic operations by welcoming and registering patients, managing waiting-room flow, handling payment and insurance information, maintaining a clean and safe clinic, and communicating with patients and providers. In designated clinics, staff who have completed the required competencies obtain vital signs and patient histories and enter the information into the EHR. Advanced PCTs who have completed required competencies may assist providers with ordered specimen collection and report negative laboratory results to patients as directed. Float PCTs travel to designated clinics within a specified geographic area.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with high attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Help maintain a safe, quality-based, survey-ready healthcare environment in support of Joint Commission Accreditation.
Greet customers and potential patients in the front area or near the clinic.
Clean and organize clinic spaces daily, including taking out trash, handling supply orders, cleaning floors and examination rooms, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines, and consult the provider about questions concerning the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Register patients and place them under the appropriate scheduler book for the provider on duty.
Verify the identity of patients or responsible parties using a government-issued source.
Explain available payment methods, including prompt pay, voucher systems, and accepted insurance plans; collect payments and record them in the EHR.
Collect applicable insurance information and record payments in the EHR.
Scan appropriate documents or alert the provider when scanning is needed.
Escort patients to examination rooms and determine their chief complaints.
In designated clinics, obtain vital signs and patient histories and enter the information in the EHR after completing required competencies.
Continue processing waiting patients according to clinic flow.
Guide waiting patients and potential patients regarding registration, wait times, available services, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Prepare weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
If assigned as a float, travel to designated clinics within a specified geographic area.
Advanced PCTs who have completed required competencies may assist providers, within specified company protocols, with obtaining specimens ordered by the provider and report negative lab results to patients as directed.
Perform the essential job functions of the position with or without reasonable accommodation.