Patient Care Technician
About The Position
The Patient Care Technician works in a high-volume medical office, providing friendly customer service and administering interventional mental health treatments, including Transcranial Magnetic Stimulation (TMS), Esketamine, and IV Ketamine therapies. The role also supports the practice’s administrative operations, including scheduling, insurance verification, collections management, and patient check-in and check-out. The technician provides compassionate care, supports patients through treatment, and performs TMS sessions according to physician protocols. The role requires accurate handling of patient schedules, records, insurance information, and payments, as well as prompt communication with current and prospective patients. Company-paid TMS and Esketamine training and certification must be completed successfully within three months of hire.
Requirements
- Strong customer service skills and a confident phone presence.
- Ability to multitask with meticulous attention to detail and consistently complete tasks.
- Proficiency in Microsoft Word and Excel, with robust computer and data-entry skills.
- Outstanding written, verbal, and organizational abilities.
- Excellent communication and ability to collaborate effectively in a team environment.
- Ability to engage professionally with patients, clinic staff, physicians, and support departments.
- Professional appearance and conduct, with sound judgment and a strong focus on patient confidentiality.
- Successfully complete company-paid TMS and Esketamine administration training and certification within three months of hire.
Nice To Haves
- Associate’s or Bachelor’s degree preferred.
- Experience in patient care, medical offices, or customer service will receive strong consideration.
Responsibilities
- Ensure compliance with HIPAA and confidentiality regulations.
- Provide compassionate patient care and build trust and rapport with patients, particularly those facing mental health challenges such as depression and anxiety.
- Perform TMS treatments following physician protocols, including setting up, monitoring, and documenting sessions to support patient comfort and treatment efficacy.
- Address patient comfort, coil contact, and TMS system setup issues during treatments.
- Administer psychiatric rating scales and guide patients in completing them accurately.
- Maintain accurate schedules, patient demographics, and insurance information.
- Collect patient deductibles, co-insurance, and co-pays.
- Manage multiple phone lines and promptly respond to email inquiries from current and prospective patients.
- Scan medical documents and maintain record integrity in Electronic Medical Records software.
- Contribute to administrative operations, including scheduling, insurance verification, collections management, and patient check-in and check-out.
Benefits
- Company-paid training and certification in TMS and Esketamine administration.
- No weekends.
- Comprehensive health, dental, and vision insurance.
- 401(k) enrollment available on the first day of employment, with a 4% matching contribution after one year of employment.
- Hands-on patient care with no exposure to needles or blood.
- Pay range of $24.00 to $25.00 per hour; the employee may be eligible for bonuses and other forms of compensation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
