Patient Care Technician

Kroger•Pataskala, OH

12d

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician helps maximize patient flow through the clinic while providing a strong patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The technician supports clinic readiness and daily operations, welcomes and registers patients, manages waiting-room flow, verifies identity and payment information, and documents patient information in the EHR. In designated clinics, technicians with completed competencies obtain vital signs and patient history. Advanced Patient Care Technicians who have completed required competencies may assist providers with specimen collection and communicate negative laboratory results to patients as directed by the provider. The role may involve off-site events and, for float positions, travel to designated clinics within a specified geographic area.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills with high attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Assist in maintaining a safe, quality-based, survey-ready healthcare environment to support Joint Commission Accreditation.
Greet customers and potential patients in the front area or near the clinic.
Clean and organize clinic spaces daily, including removing trash, handling supply orders, cleaning floors, cleaning examination rooms after visits, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines, and consult the provider about questions concerning the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Register patients and place them under the appropriate scheduler book for the provider on duty.
Verify the identity of the patient or responsible party using a government-issued source.
Explain available payment methods, including prompt pay, voucher system, and accepted insurance plans; collect payments and record them in the EHR.
Collect insurance information when applicable and record it in the EHR.
Scan appropriate documents or alert the provider when scanning needs to be completed by the provider.
Escort patients to examination rooms and determine their chief complaint.
In designated clinics, obtain vital signs and patient history and enter the information in the EHR after completing the required competencies.
Continue processing patients in the waiting area according to appropriate clinic flow.
Guide waiting patients and potential patients on registration, wait times, services that may be rendered, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Prepare weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
For float positions, travel to designated clinics within a specified geographic area.
For Advanced Patient Care Technicians who have completed required competencies, assist providers within specified company protocols with ordered specimen collection and report negative laboratory results to patients as directed by the provider.
Perform the essential job functions of the position with or without reasonable accommodation.