Patient Care Technician (PCT)

WellNow Urgent Care • Portage, MI

3h

About The Position

WellNow Urgent Care is seeking a Patient Care Technician (PCT) to support clinical and front-end operations and help deliver convenient, high-quality urgent care. The PCT assists providers, supports patient flow, performs clinical and administrative duties, and contributes to a team focused on patient care and continued clinical and patient-experience training. The role may also include Occupational Medicine testing and documentation. The starting salary is $18.00 per hour.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• Ability to identify equipment problems and correct them or notify a team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including the ability to register patients promptly and use electronic medical records.
• Ability to complete and maintain CPR certification.
• Strong listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Detail-oriented, with the ability to work accurately.
• Ability to work effectively as part of a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.
• High school diploma or GED.

Nice To Haves

• Experience in urgent care, Occupational Medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through the National Healthcare Association (CCMA), American Association of Medical Technologists (CMA), or American Medical Technologists (RMA).

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy to collect laboratory samples when certified.
• Complete paperwork and computer work for laboratory tests ordered on blood, urine, tissue, and culture samples.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis tests.
• Schedule and coordinate records for ancillary patient care.
• Assist providers with exams and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is working, log completed laboratory procedures, and process related paperwork using computer equipment.
• Maintain examination rooms and stock necessary medical supplies.
• Support good patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency.
• Document provider-dictated patient histories and provider-performed medical histories, examination findings, and procedures.
• Explain accepted and out-of-network insurance plans and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls and collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after shifts.
• Complete Occupational Medicine documentation accurately and scan it into the EMR in a timely manner, following company protocols and regulatory standards.
• Perform Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with company match
• Free urgent care visits for the employee and eligible dependents
• Scrubs provided
• Promotional growth opportunities
• Monthly performance- and productivity-based bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED