Patient Care Technician

The Kroger Co.•Kettering, OH

6d•$17 - $18

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician helps maximize patient flow through the clinic while providing a positive patient experience. The role performs administrative tasks, including electronic health record documentation, in accordance with company policy, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with strong attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Help maintain a safe, quality-based, survey-ready healthcare environment that supports Joint Commission Accreditation.
Greet customers and potential patients in the front area or near the clinic.
Clean and organize clinic spaces daily, including taking out trash, receiving and putting away supplies, cleaning floors and examination rooms, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines, and consult the provider about questions concerning the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Complete patient registration and place the patient under the appropriate scheduler book for the provider on duty.
Verify the identity of the patient or responsible party using a government-issued source.
Explain payment options, including prompt pay, the voucher system, and accepted insurance plans; collect payments and document them in the EHR.
Collect insurance information when applicable and document payments in the EHR.
Scan appropriate documents or alert the provider when scanning needs to be completed by the provider.
Escort patients to exam rooms and determine their chief complaint.
In designated clinics, obtain vital signs and patient history after completing the required competencies, and enter the information in the EHR.
Continue processing patients in the waiting area in accordance with clinic flow.
Guide waiting patients and potential patients regarding registration, wait times, available services, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks in accordance with policy.
Participate in and prepare for off-site events as needed.
Assemble weekly supply orders for provider approval, and prepare packages, laboratory specimens, and mail for shipping.
If working as a float, travel to designated clinics within a specified geographic area.
After completing required competencies, Advanced Patient Care Technicians may assist the provider, within company protocols, with obtaining provider-ordered specimens for testing and reporting negative lab results to patients as directed by the provider.
Perform the essential job functions with or without reasonable accommodation.