Patient Care Technician I - PRN (DAYS: 7am to 7pm)

CenExel•Hollywood, FL

21d•Onsite

About The Position

Under moderate supervision, the Patient Care Technician I works on the day shift in a clinical research setting with people who have psychiatric diagnoses and are participating in clinical trials. The role advocates for participants, helps address their psychosocial needs, and supports retention in research. The technician assists with participants’ daily living needs, observes and reports behavioral changes, supports de-escalation, and helps coordinate care and services during inpatient stays. The role also supports discharge planning, medication administration when properly certified, protocol adherence, documentation, and communication with participants, families, providers, and outside agencies. Work is performed onsite in an indoor clinic environment.

Requirements

High school diploma or GED equivalency.
0–2 years of healthcare experience.
Ability to communicate effectively verbally and in writing.
Strong team-building and consensus-building skills.
Ability to resolve conflict effectively and cope with crisis situations.
Ability to maintain appropriate professional boundaries with clients and staff.
Ability to multitask and demonstrate meticulous attention to detail.
Strong organizational and interpersonal skills.
Knowledge and skill in techniques of good clinical judgment.
Ability to work as part of a team and maintain a flexible schedule.

Responsibilities

Assess research participants’ current psychosocial needs and identify case management needs.
Observe and report personality or behavior changes in subjects to the charge person or charge nurse.
Interact with clients to help them solve problems and de-escalate those who become upset or belligerent.
Communicate appropriately with subjects while assisting with activities of daily living and providing cigarette breaks when allowed by protocol.
Provide meals and snacks as allowed by the study and ensure subjects follow protocol-specific dietary and smoking restrictions.
Assist subjects with meal preparation, ordering, and choices, and deliver meals depending on location.
Assist with laundry and housekeeping tasks as needed.
Assist with nightly room and equipment checks.
Assist with dispensing medications when properly certified and as instructed by a physician or Medication Administration Record.
Communicate with physicians in person or by phone to receive PRN or STAT medication changes as needed.
Assist clients with discharge planning and discharge summaries, ensuring information, medications, and follow-up appointments are accurate and notifying relevant providers, family, and referral sources.
Set goals with research participants during inpatient stays by identifying and prioritizing needs and assisting as relevant.
Coordinate transportation for discharge and off-unit appointments, and ensure calendars are updated.
Assist clients with other unit needs, such as paying bills, contacting probation officers, obtaining items needed for daily living, and securing clothing.
Coordinate, supervise, and document family meetings and case manager visits to the Clinical Research Unit.
Assist with applications for healthcare coverage, Social Security, and food stamps.
Develop relationships with representatives of other agencies to help participants obtain services such as housing, mental health care, medication, medical resources, financial assistance, and legal advocacy.
Develop and manage weekly groups for inpatient clients focused on psychosocial needs.
Update the database upon discharge from the Clinical Research Unit or study termination to ensure subject information is accurate and current.
Support adherence to FDA regulations, ICH, Good Clinical Practices, company procedures, site working practices, study protocols, and company guidelines and policies.
Perform other duties and responsibilities as assigned.