Patient Care Technician I - PRN (DAYS: 7am to 7pm)

CenExel•Hollywood, FL

19d•Onsite

About The Position

Under moderate supervision, the Patient Care Technician I works day shifts in a clinical research setting with individuals who have psychiatric diagnoses and are participating in clinical trials. The technician advocates for participants, helps address their psychosocial needs, and supports retention in research. The role includes participant observation and support, assistance with activities of daily living, meals, and other practical needs, coordination of discharge and community services, and adherence to study protocols and applicable research standards.

Requirements

High school diploma or GED equivalency.
0–2 years of experience in healthcare.
Effective verbal and written communication skills.
Strong team and consensus-building skills.
Ability to resolve conflict effectively and cope with crisis situations.
Ability to maintain appropriate professional boundaries with clients and staff.
Ability to multitask and demonstrate meticulous attention to detail, strong organization and interpersonal skills, and sound clinical judgment.
Ability to work as part of a team and maintain a flexible schedule.
Ability to meet essential physical requirements, including sitting, typing, standing, and walking, with occasional lifting of up to 20 pounds.
Ability to report to work as scheduled.

Responsibilities

Assess participants’ current psychosocial needs and identify case management needs.
Observe and report personality or behavior changes to the charge person or charge nurse.
Help participants solve problems and de-escalate those who become upset or belligerent.
Communicate appropriately while assisting participants with activities of daily living and protocol-permitted cigarette breaks.
Provide meals and snacks as permitted by the study, support meal preparation and choices, and ensure participants follow dietary and smoking restrictions in the protocol.
Assist with laundry and housekeeping tasks as needed.
Complete nightly room and equipment checks.
Assist with dispensing medications if properly certified and as instructed by a physician or Medication Administration Record.
Communicate with physicians in person or by phone regarding PRN or STAT medication changes as needed.
Assist with discharge planning and discharge summaries; verify discharge information, medications, and follow-up appointments, and notify relevant treatment providers, care providers, family, and referral sources.
Coordinate transportation for discharge and off-unit appointments, and keep calendars updated.
Assist participants with miscellaneous needs, such as paying bills, contacting probation officers, obtaining items for daily living, and acquiring clothing.
Coordinate, supervise, and document family meetings and case manager visits to the Clinical Research Unit.
Assist with applications for healthcare coverage, Social Security, and food stamps.
Develop relationships with representatives of other agencies to help participants access housing, mental health care, medication, medical resources, financial assistance, legal advocacy, and other services.
Develop and manage weekly groups for inpatient clients focused on psychosocial needs.
Update the database upon discharge from the Clinical Research Unit or study termination to ensure participant information is accurate and current.
Support strict adherence to best practices, FDA Code of Federal Regulations, ICH, Good Clinical Practices, company standard operating procedures, site practices, study protocols, and company policies.
Perform other duties and responsibilities as assigned.